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Please allow my vent about vendors...

I haven't got past the first line. I'm trying to be pathetically miserable so they feel sorry for me rather than getting feelings of revenge for my being nasty. I worked (as a supervisor) for a big hotel reservation center and know how to play both sides of the perverbial phone line.

These folks seem to be on the up and up. They just make me feel down and down. The whole experience is making me dumb and dumber.

Interestingly, the woman I spoke with today was the same I spoke with on Monday. The conversation went sort of like this.

Me: Blah Blah Blah Wah.
CS: What is your order number, address, and phone number sir?
Me: Blah Blah Blah Wah. I was told 5 days, 5 business days ago.
CS: I spoke with you on Monday and noted that I told you 7 business days.
Me: So, if you wanted, you can now tell me that it will take until Christmas of 2011, and I am bound by it because you told me today on the phone and you are putting it in the notes?
CS: You must be patient, Sir. Is there anything else I can do for you today?
Me: Fix my Blackberry memory leak? Reverse my Upgrade so I can walk into Walmart today and get my phone?
CS: Thank you for calling Let's Talk...err...Amazing Cell Deals. Click.

I think I did ask for a supervisor the first time I called and they refused to allow me to speak with one.

So then I called UPS.
Computer: Your package was indeed delivered on 11/17. We have proof that it was left on your porch.
Me: "Customer Support!"
Computer: One moment as I connect you to someone with a brain but can only tell you what I already did.
CS: Thank you for calling UPS. My name is Taniqua. How can I help you?
Me: You have my tracking number that I put in for the Computer?
CS: Yes Sir.
Me: I received the package. Looks like it was tampered with. Started a claim on 11/17. Do you have resolution to this claim?
CS: Yes Sir. You are the Shipper?
Me: *STUPIDLY* No, I'm the receipient.
CS: Oh, well, we give that information to the Shipper. They have all the information we give them.
Me: Can you tell me what you told them?
CS: No. You are a criminal, and I could spend time in jail just for speaking to you. Is there anything else I can do for you today?
Me: No. Does it normally take 2 1/2 weeks to get a full and complete "As Shipped" package via 2-Day air?
CS: Click.
 
I'd call back letstalk.com and before they ask you what the call is about, i'd say "This call may be recorded for quality assurance .... my attorney advised me to speak with a supervisor. Please connect me to yours."
 
Well, I did call them back and almost did exactly that.

CS: Thank you for calling no customer service. Can I have your account number please?
Me: No. I would like to talk to a supervisor, please. I don't want her to read my whole file before hating me first and listening second.
CS: OK. No problem.
Wait...
CS: I need your account number to connect you to the right supervisor.
Me: Well, Ok [then proceeded to tell her the whole story].
CS: OK, I'll connect you.
Wait...
CS:She's reading your file and learning to hate you. One moment please.
Me: OK
Wait...
CS: She called UPS and said the claim is still in work. She'll go ahead and send out a new phone out to you. It will be shipped on Friday. You should get it on Monday.
Me: Wow, that's great. I just got an email with an RMA and instructions to return my other phone. I still don't have it. Are you sure she did the right thing?
CS: Yes. That's the only way for her to set up the exchange. When the claim with UPS is complete, that will fulfil the RMA.
Me: Wow. Thanks! I'll get my phone in November! I'm excited. Thank you!

Next Day air COULD deliver on Sat. But I'll hold out for Monday.
 
Did you get a tracking number?

When you get the phone, use the RMA claim tag to send back an empty box ... that's what they sent you.
 
LOL. I think that would just confuse the snot out of them. They may wind up charging me for another phone. Then again, they can file a claim with UPS and get their money back again!

UPDATE: So, remember my call to Customer No Service on Wednesday? The all but promised that the phone would be in the mail on Friday. I was hoping for a Saturday delivery, but unlikely they would ante up for that premium. I finally get an email yesterday stating they received (?) my RMA replacement and that my phone would be shipped as soon as possible. Of course, that email came last night (Friday night) at around 7 PM. Phone wasn't shipped until today.

Interestingly, they are using FedEx this time instead of UPS. OH - and the package weight for ONE phone this time? 2.0 Lbs per FedEx. LOL. That is more than the 1.8 BOTH phones were supposed to weigh with UPS.

So I'm pretty confident that my phone will get here on Monday. Of course, I have a meeting Monday so I won't be around to get it when it gets to my home.

I could take a late (3PM) lunch... 14 days after my initial order.

Also, the emails which were automatically generated are saying that this is my one-time exchange within my 15-day full refund window, and so if my phone is a piece of crap (I hope the Captivate is a good phone...better be!!!) I won't be able to return it for a refund or even exchange it. I'm sure a quick call to customer service will eliminate that issue. I'm just positive about it.
 
ventureforth, i have visions of you getting your credit card bill where they double charge you for the phone, you track down where the let's talk call center is, and go in there blazing with a pair of m-16s. after the tragic massacre, cnn will research your background and blame it mikey brown, you remember that kid in 2nd grade that stole a snickers bar out of your lunch. the similar cell phone incident, obviously, brought back repressed feelings of your childhood and caused you to snap. :eek:
 
How ... did ... you ... know ... Mikey?

Pardon me. Have a road trip to plan for Monday. Just in case...

Meanwhile, the dude I bought this from is probably going to expect positive feedback from me on eBay.
 
VentureForth said:
Various retailers use the Letstalk engine and can set their own prices. But when it comes to customer service, you call some representative of Letstalk who then at the end of the call says something to the effect of "Thank you for calling...err...ummm...Walmart.com," or wirefly.com or, or, or, etc.
Click to expand...

Hey everyone, just wanted to make it clear that Wirefly is not associated/affiliated to Let's Talk in any way. We are a separately owned and operated company.
 
Wirefly said:
Hey everyone, just wanted to make it clear that Wirefly is not associated/affiliated to Let's Talk in any way. We are a separately owned and operated company.
Click to expand...
I apologize for any misconstrued observation. But Wirefly does seem to use the same search & buy engine as Lets Talk, and I noticed that other companies (WalMart, Sam's, etc) that also use the same engine are, in fact, affiliated as partners with LetsTalk.com.

But thanks for the clarification. I prefer Wirefly's prices anyway. Maybe next year I won't be duped into going to a copycat.
 
Wirefly is owned and operated by Simplexity, which is by far the biggest authorized dealer, and runs most of the cell phone shopping on the Internet, but not Letstalk or WalMart. They DO run the cell phone departments at Wirefly.com, SamsClub.com, RadioShack.com, Dell.com, Newegg.com, Sears.com, Target.com, Overstock.com, TigerDirect.com, CompUSA.com, and a whole bunch of others.
 
WHAT?!?!? I have to leave a NOTE on my DOOR for FedEx to leave a shipment on my patio?!?!?!?

Thank goodness I have an 18 year old daughter with no life to go home and put the note up. :)

I'd hate having to wait ANOTHER day.
 
VentureForth said:
WHAT?!?!? I have to leave a NOTE on my DOOR for FedEx to leave a shipment on my patio?!?!?!?

Thank goodness I have an 18 year old daughter with no life to go home and put the note up. :)

I'd hate having to wait ANOTHER day.
Click to expand...

If you don't receive FedEx shipments regularly and have a signature card on file with them ... AND the shipper requires a signature as proof of delivery, a note won't do. There has to be a warm adult body at the door to sign for the package.
 
I'd send my wife, but she's pretty cold....

I did call and verify. Apparently, a note will do.

This is one of those rare occasions that I really would have preferred to see the US Postal Service in charge of the delivery. Nearly untrackable, but usually exceeds expectations on delivery date.

And I've been subsidizing them for years.
 
success.jpg
 
Another happy ending until the sequel of where is our first phone you was suppose to send back. Lol sorry had to as I am sure it will happen.
 
wait.. 2 weeks..

will be back to discuss how he is trying to send the phone back because of the GPS issue.. and no froyo.

how it got lost in the mail going back to the vendor...
can not get his refund..
on 2 phones!!!!




:P sorry. it was open.. I took it.

glad you got a resolution and hope you have great time with it.
 
dan330 said:
wait.. 2 weeks..

will be back to discuss how he is trying to send the phone back because of the GPS issue.. and no froyo.

how it got lost in the mail going back to the vendor...
can not get his refund..
on 2 phones!!!!




:P sorry. it was open.. I took it.

glad you got a resolution and hope you have great time with it.
Click to expand...
So far so good. Now I'm trying to master swype. I was killer on my Blackberry keyboard. Probably just takes some getting used to. GPS seems to be working quite well. Got Copilot for $ 2.99.

Biggest gripe is that I can't seem to separate my pop gmail and sync gmail, so I get double notices. Also, battery takes a freaken' long time to charge.

Though my plan won't let me get another captivate, I think I'm going to trade my wife's Torch in for a Backflip or a Bravo.
 
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