Help Please help...menu and back key don't work.

[date123]

Hello, I have a Samsung Galaxy S GT i9000 and the menu and back keys wont work. I have tried the hard reset and had no luck. It is so annoying using the home key to go back for everything .

 

[THE ANDROID]

Take it back where you bought it from.

 

[vickilh2]

We got our Captivates/Galaxy S i897 about a month and a half ago. My husband had his replaced already due to the random shutdown problem, mine took a little longer before it was also shutting down randomly every day.

I took it yesterday to a nearby AT&T warranty appliance center and got a replacement (refurbished) phone. This one will, for some unknown reason, get itself into a state where the softkeys (menu, home, back, search buttons at the button) are totally dead. Not an issue with not pressing them correctly, we'd been doing this without a problem. Then, the only way you can get back to home, etc. is to power off. We did a hard reset, problem was still there.

It was like this yesterday, even after the hard reset. Then suddenly this morning, it's fine again.

date123: - Do you remember EXACTLY when the problem started for you??

 

[ahrwin]

Just want to ask if the screen protector affects the responsiveness of the menu and back key of samsung galaxy w! cause it take me almost a minute and sometimes i need to press it a little harder ......
what should i do?