Help please help

[danielle Pennington]

No clue what to do

 

[efsdsg]

might be motherboard got screwed or software got crashed...... though thats just an amateur experience advice and not a technical one. i am not technical person but knw these things quite a bit, i guess.

 

[svim]

The most obvious thing to check is that your phone's charger is indeed plugged into a active wall outlet, or power strip. Outside of that, looking up specs on your phone it does have a removable battery (a lot of phones don't) so you might want to remove the back cover plate and just pull the battery, wait a minute or so, then put it back in -- could be your phone just needs to have some glitch cleared and removing all power might help. Do you see any indicator light at all when you try to start up your phone?
Hopefully it's not completely dead but if so one consolation is that's a new enough model that you're still covered by a warranty.

 

[The_Chief]

Also, make sure you have a known good charging USB cable. Many cables transfer data only, not power. And they all look the same. Make sure your cable can charge another device or try another cable that you KNOW is intended for data and power. Good luck!