hallstevenson
Android Expert
Been having an issue with my HTC Eris regarding the location-based apps not updating consistently and have called VZW tech support about this. Their solution is to pull the battery... 
Okay, do I do this every day ? Told them that's rather impractical and the reps the first and second time agree. Called again today because it's still doing it and the rep said he'd get VZW's "location" department people as well as HTC involved. Apparently, they blew him off and said "pull the battery" too. I then told him that I typically power the phone off every night. He said that only puts the phone "in sleep mode" and that pulling the battery is the only real way to reset the phone. I didn't say it to him, but I say bullsh*t to that.
Is he right or wrong ? Claims he does it himself every two days...
Okay, do I do this every day ? Told them that's rather impractical and the reps the first and second time agree. Called again today because it's still doing it and the rep said he'd get VZW's "location" department people as well as HTC involved. Apparently, they blew him off and said "pull the battery" too. I then told him that I typically power the phone off every night. He said that only puts the phone "in sleep mode" and that pulling the battery is the only real way to reset the phone. I didn't say it to him, but I say bullsh*t to that. Is he right or wrong ? Claims he does it himself every two days...