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Preferred Network Mode - Global?

I have had the s7 edge since it was released and have had nothing but problems with dropping 75% of incoming calls only. I have been on the phone non stop with customer support and also in and out of the store. They have tried everything from turning off advanced calling to taking it out of global to replacing the sim card to even replacing the phone (with a refurbished phone and I bought a new phone a month ago, not a used one so that is some BS). Now I want them to just take the phone back and let me get something different and they tell me id have to pay half the retail of this thing in order to do that. So now I am paying $33 a month for a phone that drops all incoming only calls at about 30-40 seconds into the calls. Does anyone know what to do? Or do I just ditch Verizon and switch to a different carrier. They act like its my fault that the phone they are providing me doesn't work as a phone.
 
smitty244 said:
I have had the s7 edge since it was released and have had nothing but problems with dropping 75% of incoming calls only. I have been on the phone non stop with customer support and also in and out of the store. They have tried everything from turning off advanced calling to taking it out of global to replacing the sim card to even replacing the phone (with a refurbished phone and I bought a new phone a month ago, not a used one so that is some BS). Now I want them to just take the phone back and let me get something different and they tell me id have to pay half the retail of this thing in order to do that. So now I am paying $33 a month for a phone that drops all incoming only calls at about 30-40 seconds into the calls. Does anyone know what to do? Or do I just ditch Verizon and switch to a different carrier. They act like its my fault that the phone they are providing me doesn't work as a phone.
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Something wrong with the phone's antena. Just exchange it
 
Were you on Verizon before this phone, and did you have good service? How far up the 'chain of command' have you gone? Call CS and just keep asking to speak w/that person's supervisor or a manager, something is definitely not right.
 
This is the second one I have had so kind of weird if it was an antenna issue then apparently the s7 edge just has a terrible antenna its just too ironic. I have had Verizon for 14 years and never an issue like this. I spoke with customer care yesterday and I.T. and they want me to dial them asap when it drops calls so they can track it, I don't have time for that and shouldn't have to, they should just replace it with either brand new, or just honor me an upgrade since I wasted my upgrade on something that is worthless to me. Not trying to cry just don't understand how they can act like I should pay to exchange for something else.
 
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