I try to access my private mode and it asks for Pattern. Somehow the pattern I've always used does not work. (Possible my nosey Ex changed it) it the gives me a 60min lockout. When I click on the timer it prompts me to enter pin. I KNOW MY PIN. BUT WHEN I TOUCH THE NUMBER PAD TO INPUT THE DIGITS. NOTHING HAPPENS .......WHY SOMEONE PLEASE TELL ME HOW TO MOVE FORWARD.