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Problem with Hangouts video chat

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Android Question

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I have a Galaxy S3 with T-Mobile that was purchased in Sept. 2012 running Android 4.3 with Hangouts 2.3 and a Google+ account and can't get the video chat to work at all. Doesn't matter if the other person has a Google+ account or not. When I open the a message thread, all I get in the top right corner is a phone symbol with the option to make a phone call. Is there anything I can do to get this to work or do I need a new phone running at least Android 4.3?
 
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