Help Problems with wifi

[gregg86]

I got the phone yesterday and waited for my phone to be activated. Bought it from dialaphone. Anyways here is my problem. When I am jsut using my mobile network for the internet the phone is fine. what i mean by this is that i can go on the internet and the google play store and everything loads up and able to download. As soon as i put the wifi on nothing loads up at all. The wifi says i am connected to it. can anybody help me with this issue. thanks

 

[Slug]

As a first step in troubleshooting, please go into Settings/Wi-Fi, select the active connection, and list the info displayed.

Also, what make/model of wireless router are you using?

 

[gregg86]

I have a belkin n1 wireless router

 

[skyguy7567]

Your router could be running on the wrong channel. Many smartphones (including xperia z does not support channel 13 WiFi. Your router could be on that channel. Im not a router guy so sorry I can't help you with that. Maybe seek help from a technician?

 

[Slug]

Many smartphones including xperia z does not support channel 13

....unless, like the OP's device, it's sold in the UK where there are 13 channels available.

Besides, the handset would not report as "connected" if an unsupported channel was being used - it wouldn't even see it.