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Help Proximity Sensor

A

AceH

Lurker
With the LG Optimus L9 is there a way to turn off the Proximity Sensor? During a call when I need to input numbers, the screen will go on and off making it difficult to accomplish my task. Usually I have to wait for the screen to figure out it is not close to my face, then input the numbers but by then it has interrupted the sequence of the automated service. Very frustrating at times.

P.S. I do have a screen protector and a rubbery type protective case/cover for the phone.
 
AceH said:
With the LG Optimus L9 is there a way to turn off the Proximity Sensor? During a call when I need to input numbers, the screen will go on and off making it difficult to accomplish my task. Usually I have to wait for the screen to figure out it is not close to my face, then input the numbers but by then it has interrupted the sequence of the automated service. Very frustrating at times.

P.S. I do have a screen protector and a rubbery type protective case/cover for the phone.
Click to expand...

Hello AceH.

Screen protector and case aside, the screen unreliability is likely due to a partially obscured proximity sensor, either by grease/dirt or a portion of your finger/hand while attempting to input from the number key pad. ;)

Clean the sensor area. Be sure to use the key pad with all portions of your active finger/hand below the top portion of the device, away from the sensor region. :)

Some users have success with the cases and screen films, others find that removing it resolves the issue you're reporting as well as a few other issues.
 
According to the pictures of where the sensor is located, it seems to be a good space from where I would input numbers.
 
Maybe it's because I have big hands, but if I keep my hands low on the screen it's not an issue, the sensor must have a big range.
 
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