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Push T-Mobile and Samsung to Support Their Devices!

If we take the galaxy s, though it would suck to have samsung involved, I think tmo would be more apt to go for a samsung to samsung trade that way Sammy takes a hit too if they give the slide then samm gets off and tmo gets hit twice as hard
 
mwl1119 said:
Whoa hey now I wasn't trying to start a fight with you. But really if you "upgraded" tonight what could they offer?

No phone in their current line up is 100% sure of getting beyond 1.6.

I just called and all i got was an offer to get a Blackberry Curve. Nope.
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Actually yes, you can be 100% sure. There is just no guaranty that any phone will be UPGRADED to eclair/froyo. The MT3G and the G1 have available 2.1 roms.
 
thegame3202 said:
Ok, so I will be calling back T-mo executive offices tomorrow. I downloaded an app that automatically records my convos. "vrecord" or something. So if anything is said, I will have the number dialed, the time, the date, and the whole convo recorded. If t-mobile is willing to let us trade our beholds in for a 2.x phone the the slide 3g or god forbid the galaxy s, I'll do it... But I would still be out for giving samsung bad rep. Not fair to T-mo to have to cover their ass. I'll let you guys know what is said tomorrow.
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Check the legality of that. I'm pretty sure in Washington state, you need all party's permission to record a phone conversation. (by which I mean, I know that it would be illegal on a person to person call, there's a slight possibility that the exception that lets businesses record calls might allow you to do that)

COVERTLY RECORDING TELEPHONE CONVERSATIONS
 
Just sent this off to executive relations at tmo:

Hello,

My name is Mike Xxxx. I have been a T-Mobile customer for a while now, and have no plans of leaving. I have always received great customer service from all of your employees. I received a call the other day from one of your executive employees, but forgot to get a return number and forgot his name. Basically, me along with hundreds more owners of the Samsung Behold 2 had been deceived into purchasing the phone for promises of a Android OS 2.x update. Most of us purchased the phone based on this, and now Samsung has offically declared it will only be getting 1.6. Here are a few links to catch you up a bit.

http://www.ipetitions.com/petition/behold2/
http://www.tmonews.com/2010/05/samsung-says-behold-2-not-upgradeable-beyond-android-1-6/
http://www.youtube.com/watch?v=rksSeDkZ7Mc
http://androidforums.com/samsung-behold-2/82735-push-t-mobile-samsung-support-their-devices.html

Located in those links you will find many angry customers. Not so much at T-Mobile, but at Samsung. Most of us spent a few hundred dollars, on top of a new or extended 2 year contract to get this phone knowing that it would be updated to 2.x. Now that it is NOT getting the update, we're not sure what to do. We know that Samsung has the Galaxy S coming out, so one of our solutions was to replace our phones with the new Galaxy S which will COME with Android 2.x pre-installed. However, some are more cautious and just want a refund or another Android 2.x phone entirely. Please let me know ASAP what T-Mobile can do for us. Feel free to call me at xxx-xxx-xxxx. That petition was started 3 days ago, and already has 600+ signatures and we have been published on most Android fan sites as news stories. Please help us T-Mobile. Thank you.

Mike
 
So I just called about the issue I am having with the screen not shutting off after a phonecall. I did not mention this issue. They are now sending me my third behold 2 in a week and the girl noted my account that if I have the same issue with this one I get my pick of any phone in their line-up since this is my second phone that will qualify for the no lemon policy. I would advise everyone to make up a issue with your phone and have them replace it do that three times and voila you have a different handset. They do not verify that the phone is actually having the issue and if they did you can just blame it on your sim card. Best of all the exchanges go through Samsung not T-mobile (except the last one where you get a new handset)
 
thegame3202 said:
However, I live in MN :-P
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To quote the webpage I linked..."The law is actually quite fuzzy on these (multi-state calls) issues. The recorder is advised to assume that the sticker law would apply."
also there is this..."Can We Tape?"
I'm pretty sure this might be considered "tortious intent."

Really I'd prefer you avoid any illegal activity for the next week. I have Jury duty in St Cloud through next Friday, and really don't want to have to report.

At the very least, commit your crimes in another jurisdiction :).
 
After all this talk about replacements, I'm still wary that it will actually happen. I'm an EM+ subscriber and bought my phone outright. I think Tmo will treat standard post paid subscribers differently than EM+, even though I've been with Tmo for 6 years and have 4 lines with them.
 
Here is the reply I got from Samsung:



[FONT=&quot]We want you to know that Samsung appreciates you helping to bring this matter to our attention. Samsung is immediately releasing the following information to clear up any confusion regarding planned upgrades for the Behold II: "Samsung Mobile and T-Mobile USA are planning to update the Behold II to Android 1.6 which provides access to Google Maps Navigation, Google Voice Search capability and quick search box for Android. The update will also supply additional benefits including Swype, an improved Media Player, updated core Android applications and improved Bluetooth capabilities. However, the Behold II is not upgradeable beyond Android 1.6."[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additionally, we are researching any previous statements made about the planned upgrades for the Behold II to rectify misstatements, if any, that may have been made. Please know we review and appreciate comments, positive and negative, made by people like you, our customer, and we take them to heart. Our goal is to always provide the best possible handsets that not only meet but exceed your expectations, both in quality and functionability.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Sincerely,[/FONT]
[FONT=&quot] [/FONT]
Customer Care Center
Executive Customer Relations
 
@mwl1119, don't you need to have insurance on your phone for this to work?
@SteveSlimer, what do EM+ owners, who purchased the phone outright (or are making payments), have as options?

Thanks in advance.

EDIT: behold_this, and anyone who has been having luck with TMO's support -- What are your phone plan's details? Are any of you on the EM or EM+ plans?
 
jazzedmurf said:
@mwl1119, don't you need to have insurance on your phone for this to work?
@SteveSlimer, what do EM+ owners, who purchased the phone outright (or are making payments), have as options?

Thanks in advance.

EDIT: behold_this, and anyone who has been having luck with TMO's support -- What are your phone plan's details? Are any of you on the EM or EM+ plans?
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I have the old MyFaves unlimited with Anrdoid and 400 texts

just remember when you call then just be VERY polite and curtious... it goes a long long way. also make sure you point out that had it not been for Samsung's promises you would have gotten a different phone or waited for one of the up coming ones like the Slide. Because unlike Samsung, TMO understands word of mouth can be a killer in any business big or small
 
jazzedmurf said:
@mwl1119, don't you need to have insurance on your phone for this to work?
@SteveSlimer, what do EM+ owners, who purchased the phone outright (or are making payments), have as options?

Thanks in advance.

EDIT: behold_this, and anyone who has been having luck with TMO's support -- What are your phone plan's details? Are any of you on the EM or EM+ plans?
Click to expand...

Not according to who I talked to. All my exchanges were done under warranty.
 
I haven't tried to talk to CS just yet. I should be focusing on the last week of my wife's pregnancy instead of focusing on how my phone won't be updated.
 
So what recourse do we have for those of us who actually won this p.o.s.

I'm pretty sure most of us were forced into android data plans, that could have otherwise been avoided with our former feature phones.

Are we due any compensation?
 
Ok, for the people using T-mo to cover their phones, we really shouldn't do that yet guys. Why should T-mobile have to pay for Samsung's f up? If they are willing to, then great, but we should find out what happens first.
 
thegame3202 said:
Ok, for the people using T-mo to cover their phones, we really shouldn't do that yet guys. Why should T-mobile have to pay for Samsung's f up? If they are willing to, then great, but we should find out what happens first.
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It's very simple. They, as a wireless carrier, have chosen to use Samsung products. In doing so, they take on whatever baggage Samsung collects along the way. They can either A) Force Samsung to make it right by updating our phones or B) Cover for Samsung and provide us with some sort of compensation/replacement.

They're in this together regardless of how nice people want to be to TMobile.
 
spiz said:
It's very simple. They, as a wireless carrier, have chosen to use Samsung products. In doing so, they take on whatever baggage Samsung collects along the way. They can either A) Force Samsung to make it right by updating our phones or B) Cover for Samsung and provide us with some sort of compensation/replacement.

They're in this together regardless of how nice people want to be to TMobile.
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Actually it's just as likely that Tmobile is as much a victim as we are. They could have been misled by Samsung into believing that they would support it. Personally I'm giving T-Mobile time to decide which camp they want to be in. And Tmobile has a much bigger interest in keeping us as customers than samsung does. Hopefully they will either force samsung to make this go away, or steps up to the plate and cut us a deal themselves.

Or they could just sit back and do nothing. At this point it's there choice, and the best way to deal with them is get them to identify with us. By being nice. :)
 
euph_22 said:
Actually it's just as likely that Tmobile is as much a victim as we are. They could have been misled by Samsung into believing that they would support it. Personally I'm giving T-Mobile time to decide which camp they want to be in. And Tmobile has a much bigger interest in keeping us as customers than samsung does. Hopefully they will either force samsung to make this go away, or steps up to the plate and cut us a deal themselves.

Or they could just sit back and do nothing. At this point it's there choice, and the best way to deal with them is get them to identify with us. By being nice. :)
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I'm not saying they're to blame, but it is still just as much their responsibility as Samsung's to help in correcting this error. While I want them to side with me, I won't be happy with getting a full discount on the Slide, because quite frankly, I already paid money for a phone of theirs and I'm not about to again 2 months later. I'd prefer they refund me for the BH2 and allow that to go towards a full discounted Slide. That is what should be happening. They sold us a bad piece of equipment and they should correct it.

Them being victims in this shouldn't end up with us spending more money to get out of this.
 
spiz said:
I'm not saying they're to blame, but it is still just as much their responsibility as Samsung's to help in correcting this error. While I want them to side with me, I won't be happy with getting a full discount on the Slide, because quite frankly, I already paid money for a phone of theirs and I'm not about to again 2 months later. I'd prefer they refund me for the BH2 and allow that to go towards a full discounted Slide. That is what should be happening. They sold us a bad piece of equipment and they should correct it.

Them being victims in this shouldn't end up with us spending more money to get out of this.
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True, especially since I paid cash for my BH2, and could buy a subsidized phone anyways, so the discount gives me nothing. And I'm sure I'm not alone. I'm just waiting for Tmo to do the right thing/pistolwhip Samsung into submission.
 
I posted in the thread discussing talking with TMO about the issue. While I actually agree that they're not to blame entirely (though their reps were spouting the information from Samsung based on the life expectancy of the device) I've lost my patience. The representatives I have spoken to are unwilling to acknowledge there's a problem. Good luck to anyone who is dealing with them.
 
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