Question about bill to account option

[Driveshaft815]

I want to add a new line of service to my account, and want to get a new device for said line. I was looking at either a Note 2, Galaxy S3, or Droid DNA. However... I want to add the balance due for the phone to my account, as opposed to paying with a debit card.

I seem to meet all the requirements. I've been with Verizon for just about 2 years, never had service interrupted, I don't have a past-due balance, my order didn't exceed their $400 limit, and I don't have a cash-only account.

I spoke with 3 Verizon reps, and all said I can't use it, but never provided a reason as to why.

Anyone else have some more experience with VZW and the BTA option? Would I be better off just going to a Verizon store and talking to someone in person?

 

[Unforgiven]

I only did that once (or twice maybe) but it was from the VZW website. I just chose the bill to my account during the checkout process and all was good. Those were for device upgrades though. I have my bill set up to autopay, I'm not sure if that makes a difference. Let me take a gander at their site and see if I can figure anything out.

 

[AntimonyER]

Yeah, I remember hearing a while back they were doing away with it, but then I was able to use it the last two times, so I don't know what the deal is...

 

[JnEricsonx]

still though, you obviously have to make the full payment on it, right? Its not like you can pay the cost of the phone back over time to Verizon like you'd make payments on a credit card, can you? If you can, that would be epic.

 

[Unforgiven]

Nope, it all comes due on the next bill. I did do it twice, once when I bought my GNex in November 2011 and again for some accessories for my son's Droid X2 in December 2011.

 

[Dex]

Credit.

You Credit class is not high enough to qualify for it. Have them either run your credit again or ask to speak to someone else who can help you get this done. The price will be billed to your account and you will pay it next month, along with all of the prorated/month forward charges. You can try a store, that way you could speak to the manager. If the manager gives you lip, you can feel free to dial 800-922-0204 and talk to a care rep on the phone WHILE IN THE STORE. If the manager continues to give push back and the person on the phone agrees, you can hand the phone over and let them sort it out. Make sure you visit a corporate store, though.