Help question about the camera

[seanc83]

I am having a weird issues with the camera on two samsung s6 phones on one when a video starts recording it says 00:00 and the other will say 00:00/30:00 depending on the video format. I have checked the settings on both phones and they are both the same. Anyone know what could be causing the difference in the video display.

 

[chanchan05]

Well what are the 2 formats? The second one means that 30:00 is the most it can save. Probably due to file size.

 

[seanc83]

they are both using the same video format i only used 00:00/30:00 as an example and the 30:00 means i can take a 30 min video

 

[chanchan05]

Your first post says that the display changed depending on the video format so I assumed there was a format difference. How about storage? Does one have low storage left?

 

[seanc83]

i have not checked the storage on the m sorry i was not clear on the first post the phones are different color the black one is the one that shows 00:00 when i start to record a video and the white one will say 00:00/30:00 the number after the slash changes depending on the format it is set to

 

[chanchan05]

Yes. You said 'depending on the format'. So I assumed that you were saving videos in different formats. On both devices.

Have you checked firmware versions if they are different? What other differences between two phones? Different carriers?

 

[seanc83]

nope firmware is the same and they are both on the same carrier the only difference i can see with the phones is one is white and the other black other wise everything is the same, same version, settings etc.