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Help Random Reboots

I got a Galaxy Victory from Samsung a couple months ago and after the first month I started having issues. I have had problems specifically random rebooting. This happens more than once a week. Can anyone think of anything that may help? I have tried factory resetting the device. I have not modded or rooted it.

Thanks!

TLDR: My relatively new phone random reboots like a little bitch. Any suggestions on how to resolve this?
 
I have noticed this too, with both of the Victories I've had. (The first one was replaced for texting constantly freezing/quitting) For me, it seems that I'll be in the middle of using an app, the app will quit responding, then suddenly the screen goes dark and the Samsung logo appears. I haven't had it reboot out of nowhere while I'm not using it.

Sorry I don't have any solutions, but I'm trying to observe for any more specific pattern to see what I can figure out. Have you noticed any pattern or anything you seem more likely to be doing when the phone reboots?
 
I have heard that the connection optimizer can cause problems, try disableing it


Thanks for the suggestion! I do have it disabled on my phone, since it is a tremendous pain and has indeed caused problems on every phone I've seen with it. It's one of the most annoying things VM/Sprint has foisted off on us. And that's saying something! :-)
 
How about all of you start posting relative information about your device so as we can see if there is a pattern with hardware version, build number, kernel, baseband version or, android version. There may be a common denominator that can be used to identify crappy devices. I say this because i haven't seen any of these issues with mine or a friends victory. Just an idea!!!
 
Android version 4.1.2

Baseband version L300VPAMC1

Kernel version3.0.31-958802
se.infra@SEP-118 #1
SMP PREEMPT Sat Mar 2 13:19:58 KST 2013

Build number
JZ054K.L300VPAMC1

Hardware version
L300.05

Anything else I can add that may help?
 
The problem persisted for me after doing a factory reset, so I have another replacement on the way. Anyone having similar probLems may want to call or email Virgin Mobile to see if a replacement can solve their trouble as well.
 
I got a replacement (out of a new box) with this very reason. If it keeps up, call for a replacement. Before calling, try doing a battery pull for a few minutes and a factory reset. They will ask you to do this if you haven't already, but of course you will tell them you already have. Depending on who you get, they should send you a replacement.

Good luck.

Edit: Also, if you got the phone from a brick & mortar store, see about their replacement plans as another option. I know Target will give you 90 days to return the phone for whatever reason, as long as it looks in good condition. They will not turn it on or check anything other than it looking decent. I believe the phone will be sent back to Virgin to be used as a refurbished phone model.
 
Virgin Mobile is sending me another replacement for this same reason. Not only was the current phone freezing and rebooting, but when it restarted, the screen and buttons world become non-responsive and I had to pull the battery to get it to restart and work again. It took the phone less than three weeks to reach this point.

I feel like there must be something I'm doing, since very few people seem to have problems with the Victory and I have repeatedly. I'm not what you'd consider a major power user; in addition to the standard email/Facebook/texting, my web use is moderate and the main games I play are Words With Friends, Bejeweled Blitz and Triple Town - not exactly huge resource hogs. I clear cache at least daily. My phone has been kept stock.

Is there anything I may have been doing to exacerbate the restart problem, or have I just had really BAD luck with replacements? It's been so frustrating that I bought a Brio for $10 at Target and am considering selling the replacement Victory when it gets here and running off the cheap phone instead for a while, until I can decide what to do next (simply upgrading to the S3 is not an option for me right now, or that would be my next move.) Any other ideas or suggestions would be greatly appreciated.
 
I've had ~4 over the course of 2 months. It seems to be related to the stock browser. -Always- while loading an image heavy page after jumping from app to app.

My games (the 300mb to 1gig ones from the play store, like dead trigger and FF dimensions, and my playstation emulator) have never caused a reboot. It seems to be a caching/memory address issue, not processor load.


Under what conditions do these reboots happen? What are you doing at the time? Do you let your battery run low?

To me, when its happened, it feels like a kernel panic and not a hardware (voltage) issue. A few seconds of system lag, then lock, then restart.

Maybe people are avoiding issues by rooting/flashing early?
 
I've had ~4 over the course of 2 months. It seems to be related to the stock browser. -Always- while loading an image heavy page after jumping from app to app.

My games (the 300mb to 1gig ones from the play store, like dead trigger and FF dimensions, and my playstation emulator) have never caused a reboot. It seems to be a caching/memory address issue, not processor load.


Under what conditions do these reboots happen? What are you doing at the time? Do you let your battery run low?

To me, when its happened, it feels like a kernel panic and not a hardware (voltage) issue. A few seconds of system lag, then lock, then restart.

Maybe people are avoiding issues by rooting/flashing early?

Well, it's a relief to hear I'm not the only one. This will be my 4th in about two months as well (c'mon FedEx, hurry up...).

The reboots have happened for me under different conditions, but not when I'm playing a game. Often it's been when I'm on Facebook, or switching from one app to another - but several times in the last few days, I've taken my phone out of my pocket to find it in the midst of restarting. Those have been the times that the screen has been frozen and the buttons unresponsive.

My battery is rarely less than about 30 percent.

Your description of "A few seconds of system lag, then lock, then restart" is accurate to my experience as well. It has felt like a memory-related problem... I had read that Jellybean was supposed to be really good at managing RAM to avoid this kind of issue, but that doesn't seem to be the case on this phone.

Maybe I'll look into rooting, etc. to see if it helps. Since I'm unfamiliar with the process, I was waiting until I had more time to learn about it to make sure I did everything correctly, but I may need to make time and give it a shot. I know the resources here are great when I do decide to take that step :)

Has your fourth phone been as problematic as the other three, btw, or have you finally gotten one that works better?
 
4 restarts, one phone. Sorry for the confusion.

I rooted in the first week and removed almost 100 of the 200some apps that came stock, snd flashed a new kernel.
 
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