Yes - me too. Brand new phone. HOWEVER, I do not think the phone is switching off, I think it is stuck in standby (because the alarm still came on in the morning which smartphones do not do when off). I have performed a hard reset (switch on and hold in menu + power). So far, this seems to have helped.
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Help Randomly Turning Off?
- Thread starter Rob89
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- samsung galaxy ace
Yes - me too. Brand new phone. HOWEVER, I do not think the phone is switching off, I think it is stuck in standby (because the alarm still came on in the morning which smartphones do not do when off). I have performed a hard reset (switch on and hold in menu + power). So far, this seems to have helped.
ahassanmaly
Lurker
Hello Bought my Galaxy ace 15 days ago ! and facing some problem !!!
it suddenly goes off when I call it it rings on the phone but the ace never wake up untill i have to do a battery pull reset and then there is no log of the missed calls or emails etc...
when at home and work I am always connected via WIFI to email/ facebook and twitter !!!
so if I am turning them off what's the use of the mobile !!!! that really piss me off !!!
How can we downgrade it to the previous firmware or the problem is also at all firmwares !
samsung should work on solving this SOON !
it suddenly goes off when I call it it rings on the phone but the ace never wake up untill i have to do a battery pull reset and then there is no log of the missed calls or emails etc...
when at home and work I am always connected via WIFI to email/ facebook and twitter !!!
so if I am turning them off what's the use of the mobile !!!! that really piss me off !!!
How can we downgrade it to the previous firmware or the problem is also at all firmwares !
samsung should work on solving this SOON !
me too and it happened this morning!!
Could it be to do with battery saving apps perhaps? What apps do people have that are constantly running? Maybe there is a bug and we all have that same app!
I have Battery Saver and Y5 that run constantly.
Bought my ace 3 weeks ago. Got the problem of the phone turning off by itself. Took it back to samsung twice but the problem persisted. Went back the third time and this time the motherboard was replaced and its been a week now and not experiencing any more self shut down by the phone. Its behaving well ever since. Just want to share my experience with everybody.
Hi all here .......... your cell auto shutdown problem is due to wifi ( which is totally a android problem not a samsung problem ) so i had same problem so pls guys pls for the solution go to Android market search the App " WifiManager" install it and Run the program and forget everything ............ it wont let ur cell sleeeeeeeeeeeep again .........
and better if u guys get another app " Android booster " it'll also help u ....... have a great day guys .....ahassanmaly
Lurker
Hi all here .......... your cell auto shutdown problem is due to wifi ( which is totally a android problem not a samsung problem ) so i had same problem so pls guys pls for the solution go to Android market search the App " WifiManager" install it and Run the program and forget everything ............ it wont let ur cell sleeeeeeeeeeeep again .........
Dear salman92
I've already installed both applications Android booster and wifi manager and my Phone is still suffering from the Sleep of Death !
is there any special settings that I Should select in any of the 2 programs or not ?
aktifit
Member
it looks like there's no real fix so far except for never letting wifi go to sleep? so since i'm unable to leave my wifi on without sucking all life out of my battery, is there an app that let's you easily turn on wifi periodically for syncing purposes like mail, weather, etc? i already know it'd be possible with timeriffic but i'm hoping for something simpler to use...
Ok time to throw a spanner in the works because i dont think its anything to do with wifi at all.
Lets look at the symptoms, phone appears off but it isnt but screen isnt responding.
Requires reboot to work properly again whether that means removing battery or via power button which take more than one press, thus implying you are in fact turning it off first.
I say its the proximity sensor on the front turning the screen off but failing to allow it to turn back on. Hence the reason it seems off when in fact it isnt, as for fix that is beyond me but maybe somebody else can figure that out
Lets look at the symptoms, phone appears off but it isnt but screen isnt responding.
Requires reboot to work properly again whether that means removing battery or via power button which take more than one press, thus implying you are in fact turning it off first.
I say its the proximity sensor on the front turning the screen off but failing to allow it to turn back on. Hence the reason it seems off when in fact it isnt, as for fix that is beyond me but maybe somebody else can figure that out
Smart thinking, but it can't explain why the phone does this only while WiFi is on.
Maybe the wifi auto off feature ( for lack of knowledge gonna say dll ) is controled by a very similar dll to the one that controls screen off. And that is the reason it seems to improve the situation but not entirely fix it. Ive been looking for some way to turn off the proximity sensor completely to test this.
chismay
Android Enthusiast
this problem persist even with my wifi off..
i didnt know the phone was actually still on i thought it completely shuts itself down. learning that i would think its something other then wifi causing the problem too.
maybe just a bug it doesn happen sometimes on my android tablet scroll. it doesnt happen on me htc hero gsm but thats loaded with cyanogenmod.
i didnt know the phone was actually still on i thought it completely shuts itself down. learning that i would think its something other then wifi causing the problem too.
maybe just a bug it doesn happen sometimes on my android tablet scroll. it doesnt happen on me htc hero gsm but thats loaded with cyanogenmod.
Good news: There is a solution!
Recently I upgraded my Galaxy Ace to 2.3.3 (Gingerbread) OS and the problem solved. The phone no longer shuts itself off when switching on the Wifi
The upgrade is not yet official, that's why is not available in Samsung Kies software.
Unfortunately I don't have an english language tutorial for it but I guess you can find it easily with google. Moreover, the phone became faster as well so it's worth upgrading!
Recently I upgraded my Galaxy Ace to 2.3.3 (Gingerbread) OS and the problem solved. The phone no longer shuts itself off when switching on the Wifi
The upgrade is not yet official, that's why is not available in Samsung Kies software.
Unfortunately I don't have an english language tutorial for it but I guess you can find it easily with google. Moreover, the phone became faster as well so it's worth upgrading!
Hi, All:
I bought a Samsung Galaxy Ace a month ago, and I had same trouble you all said.
I had a SOD a few times a day, so I tried many App. but symptom was not changed.
But after installing Advanced WiFi Lock Free, this symptom is never happen for six days in a row.
(Now still testing)
I know this App. increase battery consumption, but within my usage, it is not big problem.
Please try this app.
I bought a Samsung Galaxy Ace a month ago, and I had same trouble you all said.
I had a SOD a few times a day, so I tried many App. but symptom was not changed.
But after installing Advanced WiFi Lock Free, this symptom is never happen for six days in a row.
(Now still testing)
I know this App. increase battery consumption, but within my usage, it is not big problem.
Please try this app.
Wyctafitrti
Lurker
Hi Everyone,
Good to see that a lot of guys share my grief about my first Sumsung and first android (I hope that Samsung is not my last android brand) switching from Nokia. My choice is to use the workaround - "Use WiFi only when required". At all other time, I have my GPRS data plan.
I like this thread, I have already bookmarked it. Thanks for all who have provided workarounds but I hope Samsung would come out with some kind of a fix for this issue at least for the ones who are having this trouble.
Good to see that a lot of guys share my grief about my first Sumsung and first android (I hope that Samsung is not my last android brand) switching from Nokia. My choice is to use the workaround - "Use WiFi only when required". At all other time, I have my GPRS data plan.
I like this thread, I have already bookmarked it. Thanks for all who have provided workarounds but I hope Samsung would come out with some kind of a fix for this issue at least for the ones who are having this trouble.