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Help Razr Maxx HD and Jelly Bean Amazon app store
- Thread starter omawb
- Start date
I am having the same issue. Seems not to have liked the update.
lowboydrvr
Member
Go to Settings, Apps, and then the Amazon Appstore and clear the data. It should correct any issues you are having.
Dang that's going to suck for me. I have a hood amount of apps from Amazon. Will give it a try tonight.
lowboydrvr
Member
Try clearing the data first...that process is quick and painless.
If I clear the data, that works for maybe fifteen minutes and then I get the error. The error will also come back if I close the app by sweeping it away in the app chooser. Very frustrating if I have to uninstall all my Amazon purchases. Can anyone confirm that uninstalling and reinstalling all their Amazon apps is more than a temporary fix?
omawb
Newbie
Oops, yes, the problem did return for me as well.
OK so I found a solution that does not involve removing all of your Amazon apps.
Uninstall the Amazon app store app.
Sign into your Amazon account in the add accounts page.
Reinstall the Amazon app store.
Did this yesterday and it is still working. There was even an update for the Amazon app store app this morning.
Edit - this worked for a few days then stopped working.
Uninstall the Amazon app store app.
Sign into your Amazon account in the add accounts page.
Reinstall the Amazon app store.
Did this yesterday and it is still working. There was even an update for the Amazon app store app this morning.
Edit - this worked for a few days then stopped working.
I am really confused, but nothing new there. I did the OTA and I can't seem to find the Amazon App Store in my list of apps when I press the app button.
In setting >apps>all> it looks like there is one but when you open it the only choices I see are foce close,disable and clear data. No uninstall command.
Under widgets there was an Amazon widget which I put on an additional homepage. I will attempt to post a copy of it.
So is the widget the App Store? or is the Amazon App the app store which I can't seem to access to either run or uninstall? The Amazon App Store App isn't on the Playstore is it? Wouldn't make sense to be there.) Couldn't find it there to try and install.
GS
In setting >apps>all> it looks like there is one but when you open it the only choices I see are foce close,disable and clear data. No uninstall command.
Under widgets there was an Amazon widget which I put on an additional homepage. I will attempt to post a copy of it.
So is the widget the App Store? or is the Amazon App the app store which I can't seem to access to either run or uninstall? The Amazon App Store App isn't on the Playstore is it? Wouldn't make sense to be there.) Couldn't find it there to try and install.
GS
Attachments
droidros
Android Enthusiast
I'm having an even weirder problem.
I bought my phone through Amazon Wireless and they sent me instructions to install the Appstore and some free apps.
I downloaded and installed the Appstore. After I signed into my account it opened up fine but I was on the UK site -- everything was in pounds and my free apps were not showing up per the email.
I do have an account on the UK site as well, so I figured I must have mixed up my account settings. But since I coudn't figure out how to change them, I uninstalled and reinstalled the appstore.
This time, when it opened, it said that I had changed my country. But when I said OK, it gave me the error that others were getting and closed down.
So I went to settings and cleared the cache and the data, thinking that maybe it would start over and allow me to reenter everything. But when I went back, it gave me the changed country message and then opened up to the UK account.
I bought my phone through Amazon Wireless and they sent me instructions to install the Appstore and some free apps.
I downloaded and installed the Appstore. After I signed into my account it opened up fine but I was on the UK site -- everything was in pounds and my free apps were not showing up per the email.
I do have an account on the UK site as well, so I figured I must have mixed up my account settings. But since I coudn't figure out how to change them, I uninstalled and reinstalled the appstore.
This time, when it opened, it said that I had changed my country. But when I said OK, it gave me the error that others were getting and closed down.
So I went to settings and cleared the cache and the data, thinking that maybe it would start over and allow me to reenter everything. But when I went back, it gave me the changed country message and then opened up to the UK account.
I lost the Amazon Appstore with the same "unfortunately..." error. I uninstalled and reinstalled, worked for a while, then re-broke spontaneously.
Did not clear data, or remove apps but did follow FussBoss' steps above. Seemed to be working fine but when I close and attempt to reopen, same error.
If you have "nuked" all apps/data and it then works again for any sustained period of time, please post back.
Don't want to spend time to nuke yet--don't do it for me....;-)...but if you already have, let us know.
Nuke well, all.
David
Did not clear data, or remove apps but did follow FussBoss' steps above. Seemed to be working fine but when I close and attempt to reopen, same error.
If you have "nuked" all apps/data and it then works again for any sustained period of time, please post back.
Don't want to spend time to nuke yet--don't do it for me....;-)...but if you already have, let us know.
Nuke well, all.
David
droidros
Android Enthusiast
Just spent about an hour on the phone with Amazon support and tried everything, but have not been able to resolve the issue. After multiple attempts at deleting and reinstalling the appstore, I changed my password, deleted the app, deleted and readded the Amazon account, reinstalled the app. Initially it opened on the UK website but then said I had changed countries... switched to the US website, gave the error message, and closed down.
droidros
Android Enthusiast
This morning I received an email from Amazon that they have updated the app and fixed the problem
. So once again, I downloaded and installed. It opened to my UK account.Once again, I deleted my amazon account as well as the appstore through Settings and entered everything all over again. When I opened the appstore, it did open to the US account, but then immediately popped up the error message and closed down. Next time I opened the app, it was back to the UK account. BTW, I had signed onto my US account through the Chrome web browser on the phone, and it went to the correct site. Bottom line is the appstore works for UK accounts, but not for US.
droidros
Android Enthusiast
Did you and did it work?
Worked for me!
droidros
Android Enthusiast
I think I finally have it working. I created an entirely new account in Amazon using my gmail address instead of Comcast. I once again deleted the account on the phone as well as the app, and then recreated everything using the new account. At first, it did open and immediately close. But after I opened it again, it didn't revert to the UK account and it stayed open. Strange.