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reboot

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I have a question, I have a rikomagic mk802llls, when I tried to reset by holding it and plugging it in,120 seconds later, it reboots ( during the120 second it shows the little green buy on it's back with it's stomach door open and an exclamation point over it) but this time when I reboots it just hows the manufacture screen with the little guy peeping up and the body with his eyes blinking, does this means it crashed? I emailed to the maker, and he never answered me.
my question is how do a recovery on it? when can I purchase a recovery disc or download it?
Thank you
 
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