Sasan was suggesting that something has corrupted your phones operating system and that a factory reset may correct the issue. Since this procedure will wipe all data from your device (including all apps), he also suggested you take a backup first.
I have done this recently and it took me two days to configure my phone again (even with backups), but it was safe enough.
Basically, if you are having a software problem then it is the best way to go. If the problem is hardware related then you will waste your time. However, if you take your phone in for repair then the serivce center may perform this step in any case.
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