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Refuses to Update PRL and Update Profile

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Carrier: Smartt-talk, Sprint, Model: STL55C MEID #***mod redacted for posters safety***
I have called the hotline at least five times, and they cannot help me. It is a newly replaced phone and the reps. only keep wanting me to repeat the same steps over and over, it doesn't work. The crummy phone that I had before, worked better than this "newer" one! We cannot get this one to activate and it has been a week now, I am getting very fed up with not having my cell phone.
 
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