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I have the same issue with the remote having a very directive IR. I though it was my case as well but after drilling the case hole bigger it did not help. Coming from a Note4 it had a great IR.works OK. I think the issue has more to do with my case than the phone but I find I have to carefully point the thing at some devices.
however it works well and their code database is pretty good. I have a profile setup for the projectors in my office even.