Replacement Phone Question

[CHANGLLERUP]

Hello, I recently broke my Sidekick 4G. I was quite happy. (Anyone who owns this phone would know why. It's a HORRIBLE device.)

Anyway, so I'm on Assurion's site for handset replacements. I'm at the point where it says to select my device. I don't want this phone anymore. If I select a different device, will they send me a completely new device for what I selected and then I just return my current one without any repercussions hopefully? Or will I notice it on my bill.

I'm through with this device. Has anyone done this before? If so please share.


Thanks,



B.C

 

[Frisco]

Hello CHANGLLERUP. Welcome to Android Forums.

I believe Assurian is obligated to provide a replacement exactly as the model in question. I'm not positive about that.

But in a case such as you're describing, I'd be inclined to bypass the online instructions and call an Assurian rep and describe the issues and your misgivings about having to have that same model of handset again.

 

[jerofld]

If they don't have any replacements, they do have to give you a similar model.