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Replacement X

esn

esn

Android Enthusiast
I am going on two days with a new replacement X and so far no issues at all plus The camera takes better pictures and no reboots so far. The new X seems much different than my original X. I just hope it stays this way.
 
so your droid x randomly rebooted at times for no reason too? I thought maybe I had done something to mess mine up or something
 
bigtex19 said:
so your droid x randomly rebooted at times for no reason too? I thought maybe I had done something to mess mine up or something
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If you go to motorolas web site in the Droid X forums there is a large thread just on random rebooting . I found the site very helpful.
 
bigtex19 said:
was it any real hassle to get a replacement and did it cost you anything?
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I called and complained a couple of times plus it is what motorola is suggesting on their support web site. Plus I was within my 30 days and they sent me a new one.
 
esn said:
I am going on two days with a new replacement X and so far no issues at all plus The camera takes better pictures and no reboots so far. The new X seems much different than my original X. I just hope it stays this way.
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Just wondering, other than taking better pictures, what else is different or better?
 
man i got my x on the day that it came out.....and that is beyond the 30 days. guess i might have to raise some serious cane or use my phone insurance crap
 
bigtex19 said:
man i got my x on the day that it came out.....and that is beyond the 30 days. guess i might have to raise some serious cane or use my phone insurance crap
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Your covered by manufacturer warranty for one year. I have used it on a prior phone in the past and received a replacement with no hassle at all. You will have to keep your old battery and likely your sd card. It will say "re-manufactured" on the replacement phone but the one I got was either band new or it was made to look brand spanking new, I couldn't find any defects on the replacement at all.

Don't go through insurance if there is a co-pay, warranty is free.
 
For what it's worth, a friend of mine was having random reboots on their Droid X. They got a replacement and had the same problem. I downloaded 2.2 (unofficial of course) for them and they have yet to have a single reboot. Dunno if the software has anything to do with it but it seems to have helped in this scenario?
 
nynvolt said:
Your covered by manufacturer warranty for one year. I have used it on a prior phone in the past and received a replacement with no hassle at all. You will have to keep your old battery and likely your sd card. It will say "re-manufactured" on the replacement phone but the one I got was either band new or it was made to look brand spanking new, I couldn't find any defects on the replacement at all.

Don't go through insurance if there is a co-pay, warranty is free.
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yeah, the "certified like new" phones are just that, "like new." when someone buys a phone and returns it within the 30 days, that esn can never be sold as new again. so, they are sent back to the manufacturer, and the cases and glass are replaced, and they go thru a 100 point inspection. there are often fewer problems with the "clnr" phones than with new ones, since every single one is inspected. that isnt to say they are perfect, but they are under warranty as well (to the end of the original warranty or 90 days, whichever is longer).
 
sund0wn said:
yeah, the "certified like new" phones are just that, "like new." when someone buys a phone and returns it within the 30 days, that esn can never be sold as new again. so, they are sent back to the manufacturer, and the cases and glass are replaced, and they go thru a 100 point inspection. there are often fewer problems with the "clnr" phones than with new ones, since every single one is inspected. that isnt to say they are perfect, but they are under warranty as well (to the end of the original warranty or 90 days, whichever is longer).
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I am on my third replacement. And so far, the first one(new) and the second one(new) both had ear piece issues. The third one(certified like new) has been the only one that has been error free ironicly enough. But all three take the worst pictures I have ever seen. My wife's droid incredible takes the most clear and vibrant pics, worlds better than all three of my x's.
 
yeah i went up to verizon the other day to talk to them about it and to get an extended battery and they told me that the phone was under warranty for a year. im just gonna let it go for a while and see what happens with it. i did delete a couple of apps off my phone the other day though and it seems to be running a lot smoother. i would also expect the new software to make a good difference on the phone too though. just waiting on the ota update for now though
 
esn said:
I called and complained a couple of times plus it is what motorola is suggesting on their support web site. Plus I was within my 30 days and they sent me a new one.
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What is this 30 day people keep talking about? I know of no 30 day period that has anything to do with the warranty. The warranty is one year from the date of purchase.
 
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