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[Resolved - software issue] 2nd gen - problem with "Open..." command


I have a problem with Google Voice "Open [application name]" command on my Moto 360 2nd generation smartwatch. The rest of voice commands works fine. Problem exist since yesterday. The problem is that when I say for example "Open Spotify". It will show popup with text "Open on your phone". Before yesterday when I sayed this command it opened any application which has Android Wear features on my Moto 360, not smartphone. When I open application using my touch menu in smartwatch, there is no problem, application opens on smartwatch fine. It exist on all installed applications, Spotify app is only example. The rest of commands like step counter, sms writting, calling works fine.

I tried:
1.Reinstalling Android Wear app on smartphone.
2.Reset to default settings.
3.Application resync.
4,Looking into Google Now option (nothing interesting found).
5.My system on Smartwatch and Smartphone is up to date.
6. Checked control option for application on Android Wear on smartphone.

Nothing helped with it. Few days ago it worked fine. I do not changed anything on my devices.

I recorded movie, it is in polish, but it show situation - application runs fine on Android Wear, but voce command cannot open it on smartwatch.

How to fix it? Anybody with the same problem?

Greetz :)
for info, I just tried
  • "ok google"... "open calendar"
  • "ok google"... "open keep"
both of those opened on watch, not phone.

so if you're still having the problem, I guess we can rule out change in the google server behavior (which has been known to cause glitches for everyone at once in the past).

by the way I'm on the 2014 motoo 360, still limping along on lollipop watch os..... waiting for my marshmallow.
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Yes, I tried to reset factory settings on watch, I checked with another phone - the same. It is problem for all apps, not specific app, on wifi voice commands do not work for me, online apps yes, but voice commands not, tried onl on cellular, yes I resynced my apps million times, I use Sony Xperia Z Ultra with Android 5.1, but tried on another phone (it was with Android 4.4) - also the same problem.

Still having this issue.

Where could be the problems? Hardware? Software? Android Wear? I believe that it is not hardware issue. Factory reser doesn't fix problem, another phone also....
Upvote 0
So, return the watch.

Contact Motorola.

Take it to a local shop.

Not much more can be done over the Internet. If you re unwilling to factory reset and reinstall apps one by one, there is not really much anyone over the Internet can do.

This is not an official moto support forum. It's a forum where members can chime in to offer suggestions.

Reaching out to moto at this point is sound advice.

Much success.
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