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Restore Backup after Reset

Rich98

Newbie
My wife has a Samsung A53 with Android 14. She did a reset of her phone but before that she backed up and synced to the Google and Samsung servers. It says when she taps restore data on either option that there no backups or no data. I watched it backup. What gives? She needs her txt messages back and contacts.
 
yeah only certain things get backed up using google to back up your data. you should have used Samsungs Smart Switch.

how exactly did she back up her data? was it thru google? you mentioned samsung. how did she do that? thru smart switch as i suggested? where did she save the backup to?

 
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