Restore Gold status

[philbert1998]

I have read on Twitter that Sprint will restore Premier Gold status to those who have lost it on April 1.If you were eligable you can call customer service to MAYBE get it restored.

 

[AndroidSPCS]

Is this different from Sprint allowing people who lost their annual upgrade, and Sprint letting them getting the one time exception to have an upgrade this year?

 

[JohnJSal]

It's actually kind of nice having some benefit to being with Sprint for 10 years now.

 

[AndroidSPCS]

It's actually kind of nice having some benefit to being with Sprint for 10 years now.

I've been with Sprint over 10 years too, but 5 years ago I moved, closed my old account, started a new account with new # to take advantage of some new customer promo. So now I have lowly silver status...

 

[drexappeal]

I've been with Sprint over 10 years too, but 5 years ago I moved, closed my old account, started a new account with new # to take advantage of some new customer promo. So now I have lowly silver status...

I honestly think you can make a GOOD argument for them re-instating you as a "gold premiere." It's not the phone number that they take into consideration. It's the account! As long as the account was under your name for 10 years, I'm positive you can have them look into that.

For different reasons, I've had to change my number 3 times, since I've had my account. The two (2) secondary lines that I have on my account have been with Sprint for 12 years, but only been under my name for the past 6 years. The end of this year was supposed to be my 10 year mark, but they waived that considering the 2 secondary lines had been with Sprint for 12 years already, even though the numbers were connected to a different account before.

When you call them, I'd just mention the old number that you had and old account and see if they can make an "exception" for your case in being a loyal customer that has come back.

 

[AndroidSPCS]

I honestly think you can make a GOOD argument for them re-instating you as a "gold premiere." It's not the phone number that they take into consideration. It's the account! As long as the account was under your name for 10 years, I'm positive you can have them look into that.

For different reasons, I've had to change my number 3 times, since I've had my account. The two (2) secondary lines that I have on my account have been with Sprint for 12 years, but only been under my name for the past 6 years. The end of this year was supposed to be my 10 year mark, but they waived that considering the 2 secondary lines had been with Sprint for 12 years already, even though the numbers were connected to a different account before.

When you call them, I'd just mention the old number that you had and old account and see if they can make an "exception" for your case in being a loyal customer that has come back.

I did ask before, and was shot down. I did change my account entirely during that time.

Thanks for the info though.

 

[drexappeal]

I did ask before, and was shot down. I did change my account entirely during that time.

Thanks for the info though.

Wow, really? That's unfortunate. Maybe they gave me the benefit of the doubt because I had a lot of issues with my account in the past (1 being that Sprint released my phone number, without my consent, and weren't able to retrieve it...even though all my bills were always paid on time - Reason it happened was because a rep messed up on my phone upgrade and moving the other numbers over to my account).

The other plus, for me, was the fact that I dealt with Business Customer Support vs. Regular customer support. It really is a WORLD of difference. If you are receiving a discount through a business, I'd highly recommend chatting with them, rather than the normal Tier 1 CS.

 

[philbert1998]

Is this different from Sprint allowing people who lost their annual upgrade, and Sprint letting them getting the one time exception to have an upgrade this year?

I think it is the same.From what I read Sprint is allowing a one time upgrade to those who were affected by the change that took place April first.