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Help Restoring Messages

J

jo15765

Newbie
I just got a new Galaxy Note Edge from cracking the screen on my old one. I had a SMS backup from SMS Backup & Restore from roughly 2 days ago. Well I inserted SD card into new phone, downloaded SMS Backup & Restore -> restored messages.

Using the default messaging app "Messages" - the only SMS/MMS messages that restore are received messages. NONE of my sent messages are restoring. If I view the .xml file generated my SMS Backup & Restore all of my sent messages are in the file, so I *think* this is a system issue on my device.

What must I do in order to restore my sent messages on this device? I followed this same process roughly a year ago when I got my initial device and it restored both sent/received messages. Why now is it only restoring received? Permission Changes? Security Changes? What must I do to have both Sent/Received restored?

If it matters I have:
Model Number: Samsung-SM-N915A
Android Version: 6.0.1
Kernel Version: 2.10.40-8932341
 
Don't know why this is misbehaving, but do you still have the original phone? If so, does Samsung's Smart Switch app work for this?
 
Hadron said:
Don't know why this is misbehaving, but do you still have the original phone? If so, does Samsung's Smart Switch app work for this?
Click to expand...

The screen on the old device is shot, and I did not have Smart Switch enabled. Would this still be a viable option?
 
Don't know - I've never used it. But if the screen is unreadable rather than just cracked and you need to interact with it then it's going to be hard to do. If the display works but the touch screen doesn't then a USB OTG cable and a mouse will let you control the phone. If the display is off but touch works then an MHL adapter will let you mirror the screen to a TV. But if both are shot then it's a lot more effort, since you can only do one or the other at a time.

I can't think why sms backup & restore would only restore incoming messages. I don't think it's a permissions thing, because I can't see why that would distinguish between incoming and outgoing. Have you tried the "use alternate restore" option in the app's preferences? I just had a look and that was the only app setting I could see that looked potentially helpful.
 
@Hadron - I am sure I am just overlooking it, but I do not see an option to "use alternate restore" option...

Disregard the above, I just found it. Restoring now, will let you know outcome.
 
I know it, I thought the same thing! I am half-tempted to restore to factory (which should be a lower Android version) and see if it will make a difference. I know I successfully did this when I first got my original Edge in Jan of 16...
 
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