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Help Ringtone doesn't change when I change it

koterasti

Lurker
On a Galaxy Note phone.
Trying to change ringtone.

I can choose any ringtone but when I receive a standard call it uses the "Quantum bell" ringtone no matter what I have chosen.

When receiving a Viber call however, it uses the ringtone that I have chosen. In Viber settings I have selected "use system sounds".

I suspect that something is overriding my chosen ringtone but I've no idea where or how to fix it.
 
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