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Help Ringtone doesn't play at all

I currently have the Kyocera Hydro Life with android verison 4.3.

No matter how loud I set the settings, absolutely no ringtone plays on my phone when anyone calls. There was a point where a Second of the ringtone would play, but now it's absolutely nothing. I have no hidden silent mode or anything on.

Another problem I'm having (that isn't related to this tbh) is that there's no emoji dictionary on my phone. I have a keyboard with emoji automatically on it, however - I still find it weird that I can't find the dictionary anywhere on my phone. It's supposedly called "Emoji for english words". It isn't found anywhere in my Add-on dictionaries section.

The most important problem is the ringtone problem. Could someone Please help me with that? Thank you.
 
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