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Rogers LG Eve Android Update

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Folks, I was given the same response from Paul Pike as GBD received via an email. I also sent an email to couple of other folks at LG; they most likely will return an exact verbatim response.

If any of you have contacts at BGR or other Android related blogs, please notify them of the LG Eve update as well, so that we can yet again get good exposure.

It is also worth noticing from the post on Ixibo (http://www.ixibo.com/2010/01/lg-planning-to-launch-around-10-android-phones-in-2010/) that LG is planning around 10 android phones. My concern as an android app developer is to ensure that all these phones are going to get the proper update which they should and not be left behind with the factory default OS that they were shipped with.

It seems like more and more these wireless manufacturers jump on board a new platform, without knowing and fully understanding them and more importantly not having a long-term support & service strategy developed.
 
A new blog post on LG Eve as well as a copy of the email I fired off to Sheryl Davey over at the LG Eve communication agency.

Update (01/15/2010 - 10:50AM): And the response from Sheryl. In a nutshell, LG is currently investigating whether the Eve can be upgraded or not and will get back to us once a decision is made. Will keep you guys posted once I hear from either Sheryl or Paul.

Puleen Patel Blog Archive LG Eve Android Upgrade

Cheers!
 
I've been lurking as I watched things unfurl, largely due to the earlier push towards the HTC phones (since I have an Eve). I have been attempting to make a few waves (emails to the ootp, etc), and I can also say that LG support is no better than Rogers support is (or was, I guess, now...).

Specifically, I was told by an LG tech that the Android 2.0 update was available and could be downloaded directly from the Android website..

So, once again, things look bad -- and I'm especially afraid of the upcoming release of up to 10 android phones this year - I'm really hoping they're not all dead-ended with whatever version of the OS they come with. It will be more than a little annoying to have to buy a different phone with an almost identical profile just for an update.

Having said that, other than this issue (and the resulting lack of functions that I should have due to OD upgrades and new apps), it's a snazzy little phone.
 
Yes I too am waiting patiently for some type of resolution to the Android 1.5 issue. I purchased my new LG Eve 2 weeks ago and I must say it is a beautiful phone, it has every feature I wanted in a cell phone. I myself went through 2 days of research looking at phones trying to pick one that I thought would benefit me the most. There are a lot of nice phones out there but for me it was a toss up between the Blackberry 9700 or the LG Eve and after reading the forums about the Android OS issue and no updates for the Eve I left my final design to Rogers. I called and talked to a Sales agent about the new LG Eve and he himself praised the phone, he said it was going to be a very popular phone with the new Google OS on it, I asked him about the issue with updates and if they are going to be coming out for it and I was told "Yes" he stated that it was still a new phone and I would have to wait for it to have updates and when I asked about the 1.5 OS and how the other phones are already running 1.6 & 2.0 his remark was "Yes there will be updates but it takes time" He then went on and said that there is soon going to be the Rogers Android Account Application and I am still waiting for that. I hope that Rogers can resolve this issue for I do not understand what the hold up is. It's not like it is going to cost them millions of dollars, in the long run it is going to improve their customer satisfaction and bring more business there way for they will be showing they care about their customers and provide excellent support for their products. But if there is no update soon I will be calling in and demanding that they give me an upgrade to a different phone with no additional costs. But I hope it doesn't come to that for I want to keep my Eve but not if there is no option for improvement. :confused:
 
I have fired off another email to Sheryl from LG to provide some more clarification on unanswered questions. Email body below:

Hi Sheryl,

Hope you had a good weekend. Thank you for responding so quickly to my email last week.

It was brought to my attention that close to 10 new android phones will be made available by LG for consumers. This is great news, as the Android platform picks up speed and more carriers and manufacturers are starting to support the platform.
In addition to OS upgrades for the Eve, a lot of us are curious as to what plans LG has to support and provide OS updates to these upcoming devices? Are Android OS upgrades for these 10+ phones going to be released on a timely manner by LG, or are these updates going to be provided by Google. Moreover, are these updates going to be made available Over The Air (OTA) or will they need to be downloaded from LG's website?

Currently a lot of mystery revolves around these types of questions and we look to LG in providing this information to allow future customers to be more educated and informed while making (or planning) decisions to purchase these upcoming devices.
Will LG be putting forward and sharing with the public their plans on Android support and upgrade?

Thank you for taking the time to clarify some of these questions.

Regards,

Puleen Patel
Puleen Patel About
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pir8 said:
I have fired off another email to Sheryl from LG to provide some more clarification on unanswered questions. Email body below:
Click to expand...

May be necessary if/when she answers you to get her to specify if her answer applies to LG phone on _US_ carriers, or Canadian carriers, and more specifically Rogers.

Don't want to give her the chance to proudly proclaim that these phones will be supported, if she really means they will be supported for non-Rogers customers.
 
MJS: I've forwarded your comment over to her. She did respond to my email as below:

Hi Puleen,

Thanks for your email. I have forwarded your questions to the appropriate person at LG. I am awaiting their answers and will get back to you as soon as possible. Thanks for your interest and patience.

Cheers
Sheryl
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HTC, Rogers and LG, you all need to look at these findings and really try to take Android seriously and understand it well.

According to new data from ChangeWave Research, both usage and consumer sentiment towards Google's mobile operating system Android has increased over the past several months. As of December 2009, the research firm's survey shows that 4% of all smartphone owners now use a phone running some version of the Android OS. That's an increase of 200% since the previous survey released in September.
Click to expand...

Source: Android Usage Increased 200% Over Past 3 Months

Android is here to stay and has picked up steam. The more you support Android devices in a timely manner, the better chances you have of increasing customer confidence, retention and loyalty. All you three have to do is understand Android and understand it well. If you don't understand it, I'll be more than happy to help you understand the endless possibilities and how it can help you!

But for the benefit of customers, innovation and market share, do what is right. Leave no droid behind!
 
Response from Sheryl this morning.

Good Morning Puleen,

Just wanted to update you. LG Canada is in meetings with LG in Korea discussing these very issues. I don’t have any answers yet, but again I will update you as soon as I do.

Cheers
Sheryl
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Hello all,
I'm a new member of this forum - I bought 2 Eve's for my wife and I back on Jan 4, thinking that they would have come pre-loaded with newest release (what I was told by a sales rep in a store). Don't trust anything a salesman tells you - always research it.

Hence, I am anxiously awaiting the outcome of pressing Rogers/LG on this issue - good luck!
 
emanresu, if you haven't used more than 30 minutes of talk on those phones you can return them and cancel your dataplan under rogers` "buyer's remorse" policy, or alternately exchange them for another non android phone. if you're espeically set on an android, the htc magic will presumeably get an upgrade.
 
oh, we have definitely used more than 30 minutes each - and for what its worth we really like the phones, and for now seem to do everything we want and then some (we upgraded from 2 old motorola V360 phones, so the Eve is a huge upgrade).

My biggest worry is that the phones are already becoming obsolete with new apps not being backwards compatible to 1.5 - and I hear the battery management is improved in newer releases (we have to charge the Eve's daily - whereas our last phones would last several days).

By then end of our 3 year term, how bad are we going to have it?
 
the battery is another issue.
because rogers has a ******ed policy that prompts sales people to actively show you how to use your phone, when you buy it they probably mess up the initial battery charge - they charge it just enough to last for the demo, and there's a good chance you're getting the demo battery with the phone.

if it drains a ridiculous amount while on standby demand a battery change.
 
I to am in the vote of whether to return it, the only thing is I haven't had many calls, with the return option of 30 minutes or less I am more than likely up the creek for I just checked and I am at 34 minutes. LOL. so I don't know if that is still acceptable or not.
 
I'm a brand new owner of the LG Eve (well, my wife is technically!) and I was very disappointed when I heard that the Eve can't be updated to 1.6 or 2.0 when I contacted LG support this morning. They said the reason it can't be updated is because the Eve is a combination of Android with S-Class.

I really hope that the comments here will help spur on the LG team to further develop. Maybe I've been too used to my iPhone and it's constant updates. It seems like we're being given the short straw again from Rogers.
 
britbloke said:
I'm a brand new owner of the LG Eve (well, my wife is technically!) and I was very disappointed when I heard that the Eve can't be updated to 1.6 or 2.0 when I contacted LG support this morning. They said the reason it can't be updated is because the Eve is a combination of Android with S-Class.

I really hope that the comments here will help spur on the LG team to further develop. Maybe I've been too used to my iPhone and it's constant updates. It seems like we're being given the short straw again from Rogers.
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LG Canada is currently in talks with LG Head office about this issue. They were really quick to take notice when we started to turn out attention to them. (They must love Rogers/HTC for keeping the heat off of them) Hopefully we will hear back from them regarding their plans in the next couple of weeks

gbd
 
GreatBigDog said:
LG Canada is currently in talks with LG Head office about this issue. They were really quick to take notice when we started to turn out attention to them. (They must love Rogers/HTC for keeping the heat off of them) Hopefully we will hear back from them regarding their plans in the next couple of weeks

gbd
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Yeah, I've been reading this thread and it seems encouraging, especially with MaryRogers on the forums too, taking note of peoples comments. And the replies from the LG guys themselves are also encouraging. I'll be keeping a close eye on the developments and this thread in particular. It seems like a great forum for Android, and hopefully I'll be an Android user for a while (eh, LG ;))
 
I hope they come to a decision soon, and the eve is supposed to be a top phone I just do not understand the logic behind bring out a phone with a new OS on it and the features just to leave it hanging. You would thing they would be putting everything into it seeing it is new. But again it has grown a lot in the last few months and I hope that LG will produce the much needed and wanted updates for us.
 
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