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Help Rogers SIM won't pick up signal

entweasel

Lurker
I have an unlocked UK incredible S which I am now trying to use in Canada. It picks up a signal for Rogers when I have my UK (giffgaff) SIM in but when I put in a Rogers SIM it just says 'no signal...limited service'. The internet works fine and I'm wondering if there are any settings I need to change to make it work.

I was told in the Rogers shop that the phone must be locked but it doesn't come up with the 'SIM locked' message when I put a new SIM in. Could it be that the phone is unlocked but only to UK networks and if so, is thee a way to fully unlock it for other countries?
 
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