Hello and welcome to the forums redhat16 - thanks for joining!
A factory reset will only wipe all user data, it will not unroot the phone. Why do you need to unroot? Is it for a warranty claim? If the phone has a hardware fault, then the fact that it is rooted shouldn't matter.
well once i rooted my old phone, the 3G stopped working....so they sent me a new phone and i need to send the old one back in. i don't want to get charged 400 dollars for the new one. how can i unroot the old one?
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