The question is how are your phone calls? The number of bars of "reception" on a cellphone are totally arbitrary. You can take 2 phones off the assembly line, place them side by side, and one will get 1 bar and have great reception while the other has 4 bars and terrible reception.
If the phone works where reception isn't that great for everyone else on Verizon, you're ahead of the game. If it stinks for you where everyone else gets great reception, take it back and ask them to replace it.
But ultimately it's the way the phone works, not how many bars you get, that determine whether the phone is working well.
