Kent McDonald
Lurker
My wifes Galaxy SII is having problems. When she makes a phone call, the screen goes black and stays that way. She is able to finish the call fine and when the person she calls hangs up the call ends. but the black screen never returns to the home page. It just stays black. The only thing she can do is hold down the startup button on the right side of the phone which reboots the phone as if it had been turned off. Every phone call, incoming or outgoing, she has to reboot the phone to regain access to the screen icons, otherwise the screen just stays black and unreponsive. We finally did a factory reset of the phone hoping it was just a software conflict. No such luck. The same phenomenon happens after each phone call even after the factory reset. Any solution available? other ideas?