Hey guys, so occasionally I'll be using my phone and the screen will just freeze (on a side note, if I'm playing music that will continue to play). If I tap any part of the screen or any of the buttons, nothing will happen. However, if I press the lock button, the screen will turn off (music, if on, will continue to play). After five-ten minutes, the phone will go into reboot/restart mode, but when it gets to the screen that says Sprint Spark (Sprint is my carrier), it will just freeze and never stop. So, at this point, I'll take off my case (it's the S-View, not sure if that matters) and notice that the battery is not fully in. By this I mean that while it is still in enough to provide power to the phone, the lower part of the battery is not flush with the phone, making it very easy to remove. So, I'll take my battery out and put it back in and turn on the phone. It will go through the typical restart process but once it is all complete, EVERY TIME it will say "Android is Upgrading . . . Optimizing App 1 of 1". After that, the phone will work normally until it randomly happens again. Is anyone having similar problems or does anyone know the solution to fix this? Unfortunately I got the phone on it's release date and the Best Buy Mobile I got it from has a 14 day return policy, so I don't think that will be a good option.
-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
Help S5 Freezing
- Thread starter johnald03
- Start date
-
- Tags
- samsung galaxy s5
SporkLover
Android Enthusiast
Try a factory reset.
I wanted to stay away from that just because I've already done a lot with my phone and I don't want to lose everything.
You won't lose anything, I dreaded a factory reset for a hanging phone that would reboot, not to the extent of yours... do a backup with Kies3 first, then reset... your apps, as someone told me, will automatically reinstall... depending on their permissions... and then you can restore from your kies backup! everything will be back to normal, you may have to adjust your screens again, but the apps will be there, and you will have to enter your personal stuff again like logins, wifi, email, etc. But worth it.