Help S5 issue with connecting to PC

[Arthur14]

I'm trying to transfer files from my phone to pc but nothing is happening when connecting the phone to PC. The mobile drive comes up & then disappears. I loaded smart switch (old ver=Samsung Kies3) and the Verizon app but still nothing.

When I 1st got my phone I connected & was able to transfer with no issues.

Can someone help?

 

[Pugs1957]

May be a driver problem. If you are running Windows check out Device Manager to see if the connection is there as well as any error messages. I would have expected Smart Switch to have installed the drivers so maybe the cable is faulty. BTW make sure you use the one supplied.

 

[Arthur14]

Cable seems to work fine, my computer seems to sense it since when I attach the cable, Smart Switch starts trying to connect each time. After trying to connect, I get a connection failed comment. Then I unplug & replug the cable & it starts over again.
What do you mean "use the one supplied"? I had a Verizon wireless shared utility load up & I thought this would work but still nothing.