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Help S5570 Hangs randomly

R

rajsabharwal

Lurker
My GT-5570 hangs (freezes) randomly. This happens only when the mobile is in sleep mode. When I press the ON button to wake it up nothing happens.

In this hanged state, I tried the following:

1. Tried to call my (this hanged) mobile from another phone and the bell was going but no ringtone/vibration happened.

2. In a seperate time, I tried to connect to USB, My laptop detected the phone but didnt showed the folders. Also charging sign didnt showed up. The screen is simply dead.

To Fix it I have tried to hard reset the device by going through menu-> settings->privacy->Factory data reset. It did reduced the frequency to hangs to doesnt fix the issue.

Also I have updated it to the latest firmware: PDA:KC1 / PHONE:KC1 / CSC:KC1 (INU).

On a side note before the last upgrade, there used to be few random reboots but havnt seen any recently after upgrade.

HELP!!!!!!!!

Kindly reply if anybody is facing the same issue or has a resolution.

(I am weary of handing it over to customer support as they say it will take 10 days and I dont want my new mobile to get dirty :p )
 
Ok, the problem persists and I am starting to get really anoyed (now almost a daily thing) so I decided to run Catlog in background.

After couple of failed trys , finally got a freeze during catlog recording.

I am attaching here these logs (Last 50 mins of it as the total logs were about 10-12 hours long).

I am still missing what actually caused the SOD (Learned a new term :"Sleep of Death" :D while searching for this issue).

Can anyone Help
 

Attachments

You did not mention whether you rooted the device or updated it.

Does the problem exist from the date of purchase or after certain event?
 
I do wish to keep the warranty so haven't rooted it yet and I have updated it to the latest version: PDA:KC1 / PHONE:KC1 / CSC:KC1 (INU) (had mentioned this in my original post ).

Problem does exist from the date of purchase (actually for first couple of instances, I thought I had accidently switched off the mobile (while putting it in its pouch or something) but eventually realized that it was SOD.
 
Update - Nothing was solving the issue, so i took it to service center.

They did factory reset (not via privacy->factory reset but by dialing some reset code). The phone has not "SOD"ed as since then (being more than a week now).

Keeping my fingers crossed.
 
Bought my phone about a week ago. Firmware was ~KC1, I upgraded it to ~KC7 using Kies. Have had a couple of Sleep Of Deaths, which sucks. Any ideas or workarounds? I might add that I've installed like ~60 apps, of which some may cause instability in the system. Not entirely sure. Ideas?
 
Sorry to say, I haven't. Sleep of Death's occur ~once a day. Also, I have another issue with my phone (mentioned here). Will probably leave it for service. However, rumor has it Android v2.3 will soon officiall drop, so I may wait, just in case it (after all) appears to be a software issue.
 
Update - I think the hard factory reset that the service centre folks did has almost fixed the issue. In last one month there's been only 1 SOD and its working pretty ok now. So my advice if its in warranty take it to service center.
 
hello...
my galaxy mini was really performing so slow...
i want to know what to do...
when i text, it takes a long time to finish my message because i need to wait for my phone to respond with what i am typing.
 
hello...
my galaxy mini was really performing so slow...
i want to know what to do...
when i text, it takes a long time to finish my message because i need to wait for my phone to respond with what i am typing.
 
my galaxy mini becomes slow when calling or receiving. when i call the ring goes but it does not show dialler for long times. while disconnecting call, it takes much time also. i updated 2.2 to 2.3 again 2.4 anf finally 2.6. but still faces same problem. does anmy one hav solution for it?
 
hey people..don't freak out, there's alot of method to fix that..firts try to clear cache and factory reset it. if it still doesn't work, reflash it, or better, update it.
 
This is a constant problem rooted or not, out of the box with original firmware, updated firmware or not all the way to gingerbread i have experience this. not so often after gingerbread update but alot from the first few hours of having the phone.
 
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