Samsung black screen

[Chris J Clearwater]

Don't know the details. But came home to find girlfriend's Samsung S6 active with black screen, she said phone fell off bed, picked it up and had black screen, she did a internet search tried some things, doesn't remember what. Now still black screen, with the words "recovery booting" slowly flashing upper left corner and every one to two minutes a image of android with the words "installing system update " appears for a couple seconds any idea to bring this phone back ?

 

[ocnbrze]

Don't know the details. But came home to find girlfriend's Samsung S6 active with black screen, she said phone fell off bed, picked it up and had black screen, she did a internet search tried some things, doesn't remember what. Now still black screen, with the words "recovery booting" slowly flashing upper left corner and every one to two minutes a image of android with the words "installing system update " appears for a couple seconds any idea to bring this phone back ?

if you can get to recovery mode, you can try and do a factory reset. keep in mind that this will trip FRP (factory reset protection). as long as you know the phone's current gmail address and it's password, then you should be fine. if you do not remember, then you should hop on a computer and change the password before resetting the device.