This could be caused either by a corrupt installed app or the device itself is defective. Usually, what most technicians would suggest you do - is to do a factory reset of the device. This feature can be found on the device inside settings.
If this somehow doesn't fix the problem, then you might have to get the device replaced.
Good luck. Also...DonB has suggested that you stop by your device's support forum for assistance - which I would suggest as well.
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