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Samsung is no longer exchanging for new Note 7's

drexappeal said:
I asked for the $25 credit on the phone, for T-Mobile, and the rep (after getting the okay from his manager) very quickly gave me the credit without hesitation. T-mobile has actually been great with the entire process. I didn't even have to return the original box and accessories, just the phone. They also confirmed that even though I opted not to get a "loaner" phone, they'll be contacting me as soon as they receive inventory for the replacement Note 7's. In the meantime, my turning in the Note 7 was just processed as a refund.

Samsung has been fumbling and stumbling through this entire process, in my opinion. From initial ambiguity, to that video apology released...I don't know how they plan on recovering, but my feeling is that for every single person that purchased the Note 7 prior to the 9/15 recall deadline announced yesterday, they should give customers a replacement and cover all costs (including total cost of the phone). Since it was shown that even the Chinese batteries were potentially faulty, Samsung basically played Russian roulette with the hundreds of thousands of units that were sold and millions shipped. Simple apology and not having to return the "free" gift isn't enough to really make me feel like they've gone above and beyond to correct the situation (even though they'll be facing an uphill battle of debunking the "new" reputation).
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Did you take the pen out of phone too ?
 
Chris1974 said:
Did you take the pen out of phone too ?
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Nah, kept it in there. I should have, but didn't even think about it. No big deal though, since I'm waiting on the unlocked version that has all the US provider radios integrated. I'm figuring it'll be back on sale around my birthday, which I'll be fine waiting for.
 
Chris1974 said:
So you can exchange anywhere ? Trying to avoid going to my local Sprint people that work there are not nice. Like customers are bothering them
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I bought my Verizon Note 7 at a Best Buy so that's where I returned my original Note 7. I think you have to return the phone to where you originally purchased it, not 100% sure though.
 
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