Saying Hi, new user

[ricbow68]

I wanted to say Hi. This all seems complicated to me but suffer me my ignorace. I bought my son an Alcatel ot 981 and he's locked out from the google password,said he hasnt logged into his Google account for many months,I tried to start a new one but still cant get in to use his phone, can anyone help? I'd really appreciate it much. Rick

 

[Rush]

Hi Rick... Below is some possible steps that might be able to help you.

If you are talking about a screen lock password, then after a fixed number of incorrect entries your device should prompt you for the password for the gmail account the phone is registered to. If that doesn't work, shut off the device, log into the gmail account on a website and change the password using Google's Password Recovery.

Once the new password is confirmed, turn on the device and try using the new password. The above does rely on you having either 3G or WIFI enabled on your device, and if it's not, the only other solution would be a full factory reset!

I hope this helps!

Good luck.