Anyone having issues with their screen or glass shattering? Had my s60 for less than 24 hours before the glass shattered. Took maybe a 2 foot tumble off my night stand onto the carpet, phone was fine (as it should be). about 15-20 minutes latter I'm scrolling through my emails on it it and it goes "pop" and the screen shatters. What the heck? Called CAT, they said bring it back to the retailer I bought it from. Bring it back to the retailer, they say CAT has to deal with it. Their customer service isn't open during the weekend so I am waiting to see what other hoops I need to jump through to get this thing fixed.
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Go to Cat customer service when they open, and argue your case I think.
slimbobaggins
Well-Known Member
Haven't had any issues w the glass on mine, after multiple drops
You aren't kidding. They told me take it back into the retailer (again) and have it swapped out. Tried explaining that they (BestBuy) only sell it online and not in stores. I've got an email in to BestBuy, hoping they are a little more helpful.
My phone will not receive updates and other issues because they gave me a pre-release version and its been 2 weeks and they still can't figure out what they want to do.