Screen not displaying entire game screen

[beggersrun]

Greetings. Newbie here. Please be gentile. I'll try not to overstay my welcome.

A friend bought a new Galaxy A20 last week and is having a display problem with one of his favorite games, Cookie Jam. As you can see in the attached pic (we didn't know how to take a screenshot at the time) the bottom of the game is cut off. I installed the same game on my cheap LG-K20 with no problems. We aren't really too concerned about this game not displaying correctly, but I AM worried that it might be a sign of other issues.

Your thoughts?

Thanks!

 

[Dannydet]

I would contact the game developer. The app itself needs to be fixed

 

[ocnbrze]

yeah i agree with @Dannydet. seems like it is just a compatibility issue with your device that the developer can fix.

i do not think you have any to worry about. now if this is happening on other apps as well, then there should be some concern.

 

[ninjasinabag]

You can fix this kind of issue by going to your settings app from the app drawer, go to display, click full screen apps, disable full screen display in any apps causing you issues.