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Screen shutting down by itself

s4nk3

Lurker
Hi All!
Since two days ago my S8 is getting its screen shutting down.
The touch screen still working, sounds, videos, etc.
In order to get the screen back, I have to press Power twice to get back to Lock Screen, than unlock and get back to whatever I was doing.

Fun fact, if my phone is being charged, I have zero issues. Doesn't matter the source...car charger, Xbox, normal cable, etc.
It only occur when the phone is not being charged.

I have done:
Safe Mode, Wipe Cache, and Factory Reset. In all scenarios the screen still have the same behavior.

Also, the LED indicator is always solid blue when the phone is unlock/being used.
No water damaged occurred or high impact accident.

What am I supposed to do?
 
If it still does it in safe mode then it is either a software issue or hardware. Last resort is to do a factory reset.
 
Last edited:
The only time I remember about the screen timeout not working as it's supposed to do was after I installed a third-party widget and the widget somehow overwrites the system setting. I removed the widget and everything is back to normal.
 
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