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Help Screen Won't Show Anything!

kynan1233

Lurker
I bought my Sony a while ago, but lately it has been having this really annoying problem. Whenever I lock the phone it works well however, when I come to unlock it, I press the power button and only the screen lights up with nothing on it. This also happens when I call someone, the screen turns off and immediately disconnects the call. I have tried nearly everything, the power + volume button as well as hard and soft resets, any help is much appreciated :)
 
For the call issue, make sure that you have the "power button ends call" option the accessibility section of settings disabled. Regarding the other issue I would advise running a software repair:

1. Download the PC Companion software from Download for PC - Sony Smartphones (UK)
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
 
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