Help Screen wont turn off when on call. Proximity sensor not working

[dayd08]

the screen no longer turns off when on a call and also pocket mode no longer works.

how can i sort the proximity sensor?
so frustrating

 

[El Presidente]

Are you rooted at all? There is an app on XDA to recalibrate the sensor, but it looks as though you need root for it to work.

 

[dayd08]

Are you rooted at all? There is an app on XDA to recalibrate the sensor, but it looks as though you need root for it to work.

no my phone is not rooted....do you think i should root it? scared i will end up bricking it!!

 

[sonesh]

Personally, I installed an app called "Tasker" and created a profile which turns the screen off automatically when in a call. You can still turn it back on manually by pressing the power button

 

[jockdee]

Happened to mine and I sent it back to htc for repair

 

[Benn_]

Ah glad it's not just me that's got this, i installed a app "poweroff" which worked great a few times, but then locked the swipe to unlock screen...

 

[bjoernbertelsen]

Hi, I've just returned my 10 months old DHD for repair because of same problem.

The proximity sensor has stopped working properly - I've tested a lot, and it seems it will only detect something if I push my finger down on it. As soon as I start lifting my finger just the slightest, its not detecting a thing.

Feels kind of stupid to have to press your phone hard against your ear to make sure you don't hang up the phone with your chin during phone calls...

I hope they will fix my phone (the have to), but fingers crossed that they'll exchange it for a new one

 

[jockdee]

This happened to mine again! Reluctant to send it away for repair, looked online for feedback. Found one that said to switch off the phone, take out battery for a minute, put back in, power up. Wahay, it worked! Might work for others too

 

[Traderjack2005]

I have just fixed my proximity sensor issue. I watched the 'how to dissasemble HTC Desire HD' video on youtube and once I had the case off I could see the problem! The whole of the area under the speaker grill was absolutly covered in dust and dirt! I'm suprised I could still hear anything through the speaker let alone the proximity sensor working! I carefully cleaned the whole area and while I was there I removed, cleaned and re-attached the speaker too. Put it back together and problem solved!