Can you confirm that model number and exactly what you've got there. Searching "Alcatel 60400 " doesn't show anything much useful. It could be an Idol 3 or 4 or something, but under a another marque. Is it a carrier version and carrier branded? Alcatels are made by TCL, and some of their devices are 32GB maximum for the micro-SD, and just won't take anything larger.
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