Help Serious issues with my Note 9

[SensualFreeSpirit]

Hi,

So I asked someone if they could figure out why my battery suddenly stopped holding charge and was draining so fast and he said sure, but then ruined the phone.

About 25% of the apps crash when I click on them. He figured out that if you install an older version of the app most of the time it worked, but I didn't want the older version (forever), so when I tried to update them, again they wouldn't work.

And why would an older version work? That makes no sense.

I've done many things to try & fix it like:

1. Reinstall them
2. Restart
3. Called my cell carrier. They said everything was fine & obviously if I can connect to the net, there's nothing wrong there.
4. Turned on the data saving (I think it was called) setting
5. I tried to update the OS which I hadn't done in months & it won't install. The phone restarts as if all is done & it comes up with install. I've done that 3 times.

I do NOT want to have to reformat the entire phone. It's ridiculous.

Any way you can help?

Thanks

 

[ocnbrze]

its because of this:
https://9to5google.com/2021/03/23/android-apps-crashing-webview/

try the suggestions in there.

edit: what app are we talking about? what did the guy exactly do?

 

[SensualFreeSpirit]

its because of this:
https://9to5google.com/2021/03/23/android-apps-crashing-webview/

try the suggestions in there.

edit: what app are we talking about? what did the guy exactly do?

I have no idea what he did. He doesn't even know all that he did. SMH

Several different apps. Schwab, XE, textplus, Upwork (both of them), etc.

I went to your link. There was no update for the webview (regular as there were several listed there) & with Chrome I updated it yesterday.

Not sure why Chrome would have anything to do with apps & the OS, but thanks.

 

[ocnbrze]

so is there an update for your phone? i'm not sure i understand what happens during the update.....especially when you say:

The phone restarts as if all is done & it comes up with install. I've done that 3 times.

what do you mean by this? "it comes up install" what does this mean?

 

[tube517]

So you asked "Someone" who doesn't even know that they did and they borked the phone?

Which OS updates is it? A security update? Major OS update? How big is the update?

If it is over 1GB it's probably a major update. (Ex Android 9 to 10). Or a One UI update.

 

[mikedt]

Hi,

So I asked someone if they could figure out why my battery suddenly stopped holding charge and was draining so fast and he said sure, but then ruined the phone.

About 25% of the apps crash when I click on them. He figured out that if you install an older version of the app most of the time it worked, but I didn't want the older version (forever), so when I tried to update them, again they wouldn't work.

And why would an older version work? That makes no sense.

I've done many things to try & fix it like:

1. Reinstall them
2. Restart
3. Called my cell carrier. They said everything was fine & obviously if I can connect to the net, there's nothing wrong there.
4. Turned on the data saving (I think it was called) setting
5. I tried to update the OS which I hadn't done in months & it won't install. The phone restarts as if all is done & it comes up with install. I've done that 3 times.

I do NOT want to have to reformat the entire phone. It's ridiculous.

Any way you can help?

Thanks

Yeh, that sounds like this problem. There's a lot of it going around apparently.
https://androidforums.com/threads/apps-closing-for-no-reason.1334521/#post-8025903

The fix is to install the webview system update.

 

[SensualFreeSpirit]

so is there an update for your phone? i'm not sure i understand what happens during the update.....especially when you say:

what do you mean by this? "it comes up install" what does this mean?

It turns out since I hadn't updated in so long it kept saying update & not telling me that it was updating one section, then another, than another.

Why doesn't it just say that it updated & we are moving onto the next update. SMH.

So all of the updates that it thinks it needs are done.

So you asked "Someone" who doesn't even know that they did and they borked the phone?

Which OS updates is it? A security update? Major OS update? How big is the update?

If it is over 1GB it's probably a major update. (Ex Android 9 to 10). Or a One UI update.

See above & I didn't want him to touch anything other than to see why (and to fix) the battery which suddenly started draining within 1-2 days. That never happened until I updated apps a month or so ago. The phone is fairly new.

He told me he knew what he was doing & I can tell he knows his way around the phone because afterward when I figured out some of the apps weren't working (others were), he kept telling me it was because of the update that the apps weren't working & to solve the problem we needed to downgrade the apps. Well obviously I don't want my apps to be downgraded forever, but that did work. When he downgraded them, they did work.

It was getting very late so he never finished & then I went & updated some & again they didn't work.

When he was doing that & I could see he definitely knew his way around the phone. He does something with IT.

I'm now on the version that I attached here. I heard there's one more version, but I highly doubt that's going to fix the issues.

Yeh, that sounds like this problem. There's a lot of it going around apparently.
https://androidforums.com/threads/apps-closing-for-no-reason.1334521/#post-8025903

The fix is to install the webview system update.

It's already installed, there's no update & so that's not the issue.

Plus he never updated my OS, he only updated the apps plus whatever else he did.

 

[ocnbrze]

i have never heard of installing older apps to fix a battery issue. seems really odd to me. and just to make sure. android webview and chrome are all up to date? because that was an issue for a lot of apps crashing as stated in one of the above links.

my suggestion is to put the phone in safe mode. this will prevent any 3rd party apps from running. if the issue stops, then its one of your apps. if your phone keeps crashing in safe mode, then you will need to do a factory reset

 

[SensualFreeSpirit]

i have never heard of installing older apps to fix a battery issue. seems really odd to me. and just to make sure. android webview and chrome are all up to date? because that was an issue for a lot of apps crashing as stated in one of the above links.

my suggestion is to put the phone in safe mode. this will prevent any 3rd party apps from running. if the issue stops, then its one of your apps. if your phone keeps crashing in safe mode, then you will need to do a factory reset

You didn't understand what I wrote. I never said reverting the apps back to an older version was meant to fix a battery problem.

I said whatever he did to try & fix the battery problem stopped apps from working after they had been updated & that's when he uninstalled them & reinstalled older versions which worked.

 

[ocnbrze]

You didn't understand what I wrote. I never said reverting the apps back to an older version was meant to fix a battery problem.

I said whatever he did to try & fix the battery problem stopped apps from working after they had been updated & that's when he uninstalled them & reinstalled older versions which worked.

well.....my suggestion in my previous post is still what i would recommend.