Help Seriously

[Ken7]

I know that it has been mentioned, but this data dropping is annoying and I don't understand. I used the Razr non stop this morning for about 3 hours without issue. Then it started up again. Is everyone not seeing this? Do I need to exchange? I checked out the Rezound this morning and man it was a brick compared to the Razr.

Love the Razr, but this is a huge flaw.

I don't know why with every new 4G Verizon phone, people are surprised by this behavior. My Charge did it relentlessly, my Bionic does it but less frequently, every single Verizon 4G phone does it. I'm not the least bit surprised that the Razr does it too. This must be at least partially the fault of the Verizon 4G network.

Until Verizon does something with their network, this will never change.

 

[cereal killer]

I don't know why with every new 4G Verizon phone, people are surprised by this behavior. My Charge did it relentlessly, my Bionic does it but less frequently, every single Verizon 4G phone does it. I'm not the least bit surprised that the Razr does it too. This must be at least partially the fault of the Verizon 4G network.

Until Verizon does something with their network, this will never change.

I think you may be correct. I will be moving to Austin next week so hopefully this doesn't become my issue as well. Here in L.A its been perfect.

 

[budwizer]

Even on my work BlackBerry 9650 I'll sometimes just get a voicemail with no missed call. Just happens sometimes and although it only happens maybe once every week or two I could see it being bothersome if it happened multiple times in the day.

As Martimus mentioned this sounds more like an issue with towers or coverage than handsets. If you can isolate an area where it frequently happens report it to Verizon and they will have a technician check towers in the area providing coverage.

 

[theoretical]

Note that I was able to get the "direct to voicemail and no missed call" behavior both with CDMA only and CDMA+LTE settings (with decent reception for both 3g and 4g). I was only able to repeatedly get it to go to voicemail if the phone was in my pocket though. I don't know if I can *only* blame towers because I've used my wife's droid 3 without issue and I had multiple and repeatable "lost" calls on the razr.

 

[TXSooner]

The only phone I have ever had the problem you are describing is the bb curve 8330.

 

[jmt9779]

that was my next question - if they can still leave a voicemail, and does the voicemail show up on your phone.

i'm no expert but it sounds like a loss of signal. i'm gonna run some tests from my office and from a co-workers cell also first thing tomorrow morning. i'll report back.

fwiw at this point, since some more insightful perspectives have been posted, i just called my razr a bunch of times from a landline and every single call went through immediately.

 

[sean76]

I decided to test drive the rezound. I will let you guys know how it goes. Not going to bash anything. I love the Razr, but i got to figure out if this issue is phone specific or 4g in general. As of right now I am sure of one thing the Razr is quicker.

I second that.. Razr was alot quicker!

 

[dmaxfan]

Has anyone tried cleaning the copper contacts on the sim? I remember years ago, if I was having an issue with a phone, I could clean the battery contacts with something hard/ metallic. I scraped mine already.

 

[grimsxr]

If this has been answered I apolgize. The Data Dropping is something that is seen across all 4g Phones on VZW.

There is a fix coming out for Moto only by end of the month. I asked about HTC owners and vzw had no answer for me (feel sorry for the thunderbolt crowd) I have been through all of the LTE phones, and the razr is actually the first one I haven't been experiencing the data drop with. But it def exists and should be fixed soon. New Network new problems...that's the con to being early adopters..

 

[bobcatpilot]

I've had NO data for the past 3 hours. I hadn't lost the connection at all since I got it on launch day. It seemed to be switching between 3G/4G seamlessly until today. My corporate email stopped updating and I got a notification.

Any ideas to get it back? I've powered off/on twice, reseated the sim... VERY frustrated. Does VZ still charge a $35 restocking if the device is faulty?