Should I be Taking Legal Action Samsung?

[Evo 5oh]

Remember the promotion about pre-ordering the Note 4 and you get $200 if You trade in your working smartphone ? Never got it. This is what happen

The promotion page wasn't working it kept saying wrong IMEA numbers and and other stuff even though I put it right.

Samsung representative (via chat) try to help me out, but didnt work so he recommended me to do the second option and that was to send it by mail with the confirmastion number I got by email and the require documents they ask...

Apparently they never got it.... I been dealing with Samsung and Prize Logic for the longest time and I'm done... I traded my phone in vein could of sold it and that's what gets me mad...

You have no idea all the things I did to get this to work....They offer "help" 24-48 to escalate the issues many times its been so long and not even an e-mail.....

What can I do?

 

[motoracer1486]

Remember the promotion about pre-ordering the Note 4 and you get $200 if You trade in your working smartphone ? Never got it. This is what happen

The promotion page wasn't working it kept saying wrong IMEA numbers and and other stuff even though I put it right.

Samsung representative (via chat) try to help me out, but didnt work so he recommended me to do the second option and that was to send it by mail with the confirmastion number I got by email and the require documents they ask...

Apparently they never got it.... I been dealing with Samsung and Prize Logic for the longest time and I'm done... I traded my phone in vein could of sold it and that's what gets me mad...

You have no idea all the things I did to get this to work....They offer "help" 24-48 to escalate the issues many times its been so long and not even an e-mail.....

What can I do?

You should definitely take legal action over $200. Good luck with that...

 

[KOLIO]

Remember the promotion about pre-ordering the Note 4 and you get $200 if You trade in your working smartphone ? Never got it. This is what happen

The promotion page wasn't working it kept saying wrong IMEA numbers and and other stuff even though I put it right.

Samsung representative (via chat) try to help me out, but didnt work so he recommended me to do the second option and that was to send it by mail with the confirmastion number I got by email and the require documents they ask...

Apparently they never got it.... I been dealing with Samsung and Prize Logic for the longest time and I'm done... I traded my phone in vein could of sold it and that's what gets me mad...

You have no idea all the things I did to get this to work....They offer "help" 24-48 to escalate the issues many times its been so long and not even an e-mail.....

What can I do?

If you have a tracking number w/the courier (USPS/FEDEX/UPS/DHL,etc.....) showing that the phone was received,I see no reason why they haven't given you the rebate,provided the phone met all/any other criteria for trade-in allowance.

 

[Evo 5oh]

You should definitely take legal action over $200. Good luck with that...

Actually it is possible. I'm not talking about a law suit either, but you can contact a lawyer to contact the company which will get their attention It has a specific name for it, not really sure what is called at the moment. I'm upset about the fact that I traded my phone believing in their words and never got anything in return. False advertising is actually something real. Useless post.

If you have a tracking number w/the courier (USPS/FEDEX/UPS/DHL,etc.....) showing that the phone was received,I see no reason why they haven't given you the rebate,provided the phone met all/any other criteria for trade-in allowance.

My problem is not proving if the phone was traded in. I still have proof of everything. The fact that the proof I sent was "not receive" . Prize logic has a number but they won't even answer.

 

[KOLIO]

Your persistence will eventually pay off.
Perhaps if you contact your local BBB,they can be of assistance &/or steer you toward someone who can @ little or no cost to you.
Please keep us updated as events unfold.

 

[MrVang]

Remember the promotion about pre-ordering the Note 4 and you get $200 if You trade in your working smartphone ? Never got it. This is what happen

The promotion page wasn't working it kept saying wrong IMEA numbers and and other stuff even though I put it right.

Samsung representative (via chat) try to help me out, but didnt work so he recommended me to do the second option and that was to send it by mail with the confirmastion number I got by email and the require documents they ask...

Apparently they never got it.... I been dealing with Samsung and Prize Logic for the longest time and I'm done... I traded my phone in vein could of sold it and that's what gets me mad...

You have no idea all the things I did to get this to work....They offer "help" 24-48 to escalate the issues many times its been so long and not even an e-mail.....

What can I do?

That trade in thing really all depends on the conditions of your old phone. When I say condition I meant that your old phone must be in tip top mint condition with no dings or scratches on the device itself. If the devices is tamper with or modify in any other way. Then it void the trade in. Did you purchase shipping insurance claim in case it got mishandle during the shipping and got damage? Tracking number on the merchandise to see where it got ship to will also help finding out what happen to the merchandise during the shipping process. You can never trust the shipping process that all is gonna be carefully ship without getting damage.