Help Sim Card from Sprint

[LDHva]

I have a unlocked Moto G4 that I bought unlocked through Republic Wireless store. I bought a SIM card through Sprints BYOD plan and inserted the SIM. The phone is reading the SIM but when I try to make a call I get a message that says to turn Airplane Mode Off, Airplane Mode is off.

 

[Jfalls63]

What is the complete model number of your G4?

 

[LDHva]

It is the Moto G4 - XT1625

 

[Jfalls63]

When you go to Settings- Wireless and Networks- More - Cellular Network- Preferred network type, what do you have selected?

 

[Jfalls63]

Also check in Settings- About Phone- Status- Sim Status, check Network, Cellular Network Type, service state, Cellular Network state for what is listed

 

[LDHva]

The Preferred Network Type is set to Global and the Network is unknown, Cellular Network Type is unknown, and Cellular Network State is Unknow

 

[Jfalls63]

The Preferred Network Type is set to Global and the Network is unknown, Cellular Network Type is unknown, and Cellular Network State is Unknow

Sorry for delay, got busy at work. Sounds like your sim card is not provisioned correctly. This is what my XPE looks like