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SM-j730f- Trouble with update software...ETC..!

ANDROid202

ANDROid202

Lurker
I have Samsung Galaxy SM-j730f, when I try to make update my phone, appear : Procesing Failed as well appear also Register Device Procesing Failed also when I try to acces in my Samsung Cloud Or Samsung Account appear: CULDN'T CONNET, CHECK YOU INTERNET CONNECTION AND TRY AGAIN:
has someone same problem like me ,can answer me someone on my question !?
 
Has your phone been rooted or otherwise modified? Check the firmware status, it should state "OFFICIAL". If it's "CUSTOM", then that's the why the update is failing. Also check the Knox and Warranty Void counter status, should be "0x0".
 
mikedt said:
Has your phone been rooted or otherwise modified? Check the firmware status, it should state 'OFFICIAL'. If it's 'CUSTOM', then that's the why the update is failing. Also check the Knox and Warranty Void counter status, should be '0x0'.
Click to expand...

Yes knox is 0x0👍
 
Knox showing 0x0 means that the phone hasn't been rooted and modified. If it was showing 0x1, that's a problem and Samsung OTA updates won't go through.


As to why the update isn't going through. Don't know for sure. One idea though, are you in the country or region that your phone was intended to be sold and used in. Is it a grey import? You could try updating it manually using Odin on a computer.
 
Last edited:
mikedt said:
Knox showing 0x0 means that the phone hasn't been rooted and modified. If it was showing 0x1, that's a problem and Samsung OTA updates won't go through.


As to why the update isn't going through. Don't know for sure. One idea though, are you in the country or region that your phone was intended to be sold and used in. Is it a grey import? You could try updating it manually using Odin on a computer.
Click to expand...

Thanks 👋
 
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